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Product Details

Features

Product Type

Sofa

Design

Shelter sectional sofa

Products included

Left-Arm-Facing Loveseat,

Right-Arm-Facing Loveseat,

Wedge

Seating Capacity

7

Upholstery Material

100% polyester

Frame Material

Solid + Manufactured Wood

Frame Material Details

Solid Wood and plywood

Leg Material

Plastic

Seat Fill Material

Foam; Pocket spring

Seat Construction

Sinuous Springs

Back Fill Material

Polyester

Removable Cushions

Yes

Removable Cushion Location

Seat, backrest

Removable Cushion Cover

No

Reversible Cushions

Yes

Reversible Cushion Location

Seat, backrest

Tufted Cushions

No

Pillows Included

Yes,3 included

Product Care

Lightly brush or vacuum frequently to remove dust and grime. Spot clean using a mild water-based solvent. Pre-test cleaning methods on a hidden surface. A professional cleaning service is recommended for an overall soiled condition.

Arm Type

Shelter Arm

Seat Style

Multiple cushion seat

Back Type

Semi-Attached Pillows

Weight Capacity

250lbs/seat

Supplier Intended and Approved Use

Residential Use

Country of Origin

Vietnam

Assembly

Adult Assembly Required

Yes

Suggested # of People

2

Additional Tools Required

Tools included

Warranty

Commercial Warranty

Yes

Product Warranty

Yes

Warranty Length

1 Year

Full or Limited Warranty

Limited

Product Dimensions

Overall

100*100*35 3/4” (L*D*H)

Loveseat dimensions

65 1/2*26 3/4″(L*D)

Wedge

26 3/4*26 3/4″(L*D)

Back Height – Seat to Top of Back

18 7/8”

Arm Height – Floor to Arm

26 3/8″

Seat Height- Floor to Seat

18″

Leg Height – Top to Bottom

3 15/16″

Cushion thickness

5 1/2″

Pillow size

16 1/2*16 1/2″

Overall Product Weight

215 lbs

Package Weight

231 lbs

Weight Capacity

250lbs / seat

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://bowtali.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Worldwide Shipping

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Free Returns

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