SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok thanks
With a hyrka as a gift, a small scale sold out.
Same picture.
Package has arrived, but empty
Dziękuję. O to mi chodziło. Produkt spełnia moje oczekiwania. Obsługa szybka, opis towaru - dobry, cena doskonała, dostawa bardzo szybka. Pięć gwiazdek dla Ciebie ! Thank you. This is what I ment. The product meets my expectations. Service fast, product description - good, excellent price, very fast delivery. Five stars for You !
The parcel arrived from China to Kharkiv in 11 days from the day of payment. Model up to 500g, testimony with honeycomb. Together with pay shipping for 6.05 $. Despite the 11.11 sale., the store sent the parcel the next day. Track number was tracked. Was delivered to Ukraine by new mail. I ordered the complete set with the box, it was packed well. Chose this model because of the large platform for weighing: 75x65mm. On the front end there is a small latch, without pressing which scales will not open. Control of the testimony did not do, compared with another model, which on Ali is actively sold: there is dispersion in the honeycomb grams +- 0.05g. Even if the same item is put several times, sometimes show different weight in the hundreds. Powered by two AAA batteries, in the kit do not go. In general, the work of scales suits. The first time I buy from this seller, his work is completely satisfied, I recommend!
It came quickly in 19 days, weighed a penny on the website of the ministry writes 4G, just like the scales showed, like exact. In good condition came, without cracks, even there are no scratches
Until I checked so presses a good scale only a very large store recommend reached quickly
Fast shipping. Really good quality.
Conform to the description, works, precise, perfect: bravo! +++ ;)
Received the goods as ordered, came quickly!!! Well packed and true. Thank you to the store, I recommend buying in this store!!!
Perfect Fast shipping Works
ok! nice goods
working good
Very precise
Suitable for description. Super fast delivery. Thanks
It came quickly, not calibrated, I try to calibrate-it does not work, I'll write later.
perfect Thanks