SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly-in Almaty in less than 2 weeks. Everything works. The smell of plastic as many write, did not feel. It was always very difficult for me to pull the hair with two hands (hair dryer and round brush). And now I tried-such a high, and the hair dried and straightened them at the same time. Now I'm sitting, I think, why did not I buy such a hair dryer before? A little it is necessary to adjust with buttons that twist the cheek, otherwise very satisfied
Beautiful, well packed, delivery two weeks. Noise like a hair dryer, there is a small smell... Probably because new
It came within a week from the warehouse in the Russian Federation. The box is whole, you can take for a gift. Everything works, there are 2 nozzles. The only thing, please note that the nozzles with a large diameter, for example, on my short hair to use is not very convenient. Those who have hair to the shoulders and below, I think, will be good. But this is my personal opinion. There are no complaints about the quality yet.
In Omsk Fen came in a week, to the Post Office. Everything in the kit, it works. I'll try it, I'll add it. Thank you very much to the store.
The goods came in 5 days, did not expect such a jump. Delivered the parcel courier, the box is whole, if anyone as a gift wants, then you can take. Brushes rotate, heats well, everything is as stated. To use it is necessary to get used, to fill your hand, but the thing is interesting. Seller recommend.
Щетку-фен доставили в Москву на третий день. Выбрала доставку РФ. цена дешевле, чем через Китай. В среду заказала, в пятницу курьер привез. Щётка вращается, только когда нажимаю кнопку со стрелкой. Таких кнопок две. Переживала, что если она всегда вращается при включении, то мне не удобно будет. Очень удобно, что можно использовать и без вращения. Щётка длинная и объемная. Когда снимаете насадку, щётка не уменьшается в длине. Насадка надевается на пластмассовый стержень. В руке держать, несмотря на объем удобно. Покупкой довольна, спасибо продавцу!
I liked it! Quality hair dryer! But heavy hair does not twist, just straighten)
Товар приехал с курьером через день после заказа. Выглядит очень достойно,реально, три температурных режима,две насадки,вращение и достаточно длинный провод.Мощности вращения вполне достаточно для того,чтобы уложить волосы.У меня средняя длина,я выпрямляю кудри.Дома имеется Ровента, эту щетку брала на дачу,чтобы не таскать туда-сюда Ровенту.Так что есть, с чем сравнить.Основные отличия: у Ровента щетки волосатее,мощность больше и сама она больше(фото прилож),цена на несколько порядков выше,ну и пользуюсь уже 2 года без проблем.Надеюсь,что эта щётка поработает
Щётка крутая. Доставка Мега-быстрая, работает отлично, в руках держать приятно. Однозначно рекомендую
Everything works fine! Only very long delivery.
Cool hair dryer, styling simple and hair as in the salon puts! For such a price I advise!
доставка быстрая 13.08 заказали, 24 курьер доставил. Фен работает. Есть кнопка для вращения насадки. Рекомендую. Не пожалеете. Дочь особенно довольна!
Ordered on November 11, and received on November 30 by courier service to the House (Moscow). The hair dryer is working, but not yet tried.
Через 3 дня после заказа, фен уже были готовы доставить. Я выбрала самомовывоз. Уже успела опробовать. Действительно к нему надо принаровиться..длинные волосы,если зажать кнопку, может накрутить на себя и выдернуть. А для коротких волос очень удобно.) Предварительно волосы подсушила и расчесала. Я довольна). Укладываться с ним легче и быстрее) Надеюсь он прослужит долго.
супер быстрая доставка 3 дня. хорошее качество пластика, без запаха. все работает, дует и вращается. жена довольна. единственное большая ручка
Посылка шла очень долго, получила ее очень помятую, но фен вроде работает. Тяжелый, не знаю, насколько будет удобен в использовании. Дополню отзыв позже.
I made an order of 25.11, and the 28th already brought the courier!) The hair dryer itself is cute, I have not tried it yet (then I'll add a review) One minus, and then more to the package-one of the photos shows, that on the nozzle with bundles-bristles one row of these very bundles turned out to be Smit (I will try to straighten them, but it may not work, and because of this hair can be confused when rotating, not "scrubbing." Please to the store-try to pack so that the nozzles do not crumble, they're already out of order first.
Came for 5 days, but the firm is different. Everything works, the nozzle turns. Seller and recommend!
Ok