SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag was delivered in 6 days. Bag as in the description. The zippers are whole, they work. The smell is unpleasant. Over time, probably will disappear. I ordered a wife's bag.
Посылка пришла быстро. Сумка кожаная, соответствует описанию. Длина ручки не сильно регулируется. Либо короткая, либо длинная.
ë a terceira bolsa que compro e a qualidade e acabamento são excelentes
Like thank you recommend
The goods of excellent quality, I really liked, I wish prosperity to the store, sent quickly (literally a week and the goods were with me), until such bags met, the individuality always pleases. I will make more purchases in this store.
Nice bag. It's been 18 days. Packing is package. The color is rather black than dark blue. Lightning works fine. Harsh, but perhaps, while new, it will become softer.
отличная сумка, похожа на кожаную, подкладка слегка шуршит, быстрая доставка из Москвы компании СДЭК.
Excellent all and delivery including.
Thank you very much to the store!!! The bag came a week later in N. Novgorod. The bag is very satisfied, everything corresponds! Happy new year 2020! Success in business!
Nice. Everything is perfect. Thanks. Very fast shipping.
Сумка отличная!
The bag was received within a week. they called and asked when it is convenient to get the goods. the courier brought the bag home. the quality is excellent. real skin. I bought a bag for my wife. never could have thought that in two and a half thousand can deliver so much pleasure!? store special thanks for this!!
The bag came for a week. The second time I bought a black one. First time white. I like it very much. Roomy and natural leather
Does not look like in the picture
The bag is excellent, I order the second.
This is not skin, for the price of skin. Opened the dispute, the money was not returned, and so the bag is decent.
Bag cool!!!
Fast delivery to France, pleasantly surprised by the quality of the bag. Real leather, there is a small chemical smell from the dye, I think, will quickly fade. Very neat and high quality made, perfect stitches, beautiful skin texture, unusual belt design. It looks solid, let's see how the test of time passes. Very satisfied, I recommend this store without a doubt!
Bag cool!!! I will still order, in a different color. I recommend.. Seller thanks!!))
All the same as in all previous reviews. Exceptional fragrant Chinese leather and rustling lining, for it and removed the score. All whole, perfectly packed, delivery on time. Shop and store recommend
The latter has been very good
Thank You
The bag is cool! I liked it. Packed all neatly! Well, the delivery broke all the records! The order was made 04.12, 11.12 bag already with me (Novosibirsk). The Courier personally gave in his hands! Sdek's good! I did not expect!
Bag of good quality, leather. Price-quality ratio is excellent.
Order came quickly (7 days)