SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the hair dryer. Everything, as I wanted. True, the delivery leaves much to be desired. A week was waiting for the shipment. Plus 8 days delivery .. Like one common region, and so long. The track was tracked, delivered by courier.
The store did not immediately send the order. But he answered all questions regularly. The parcel came in a week. I brought a courier. Packed in a postal bag, the box is a little crumpled, but it's not critical. The hair dryer itself for this money is quite normal. Blowing is powerful, three speeds and three temperature modes. A little heavy. Nozzles included all. There is even an instruction in Russian language. I recommend the product. Thank you seller!
Great stuff. As expected by a powerful hair dryer with nozzles, then what you need. Recommend
Thank you!
Looks like cheap! But it works as a professional!
The goods came 15 days earlier. Works as stated. Very pleased.
супер. можно брать. большой мощный добротный
In full working hair dryer .....
Nice hair dryer. Come quickly. Good store.
The fono is working perfectly
The goods look great, 3 normal nozzles normal cable! Checked works on different modes! I hope my wife will like it very much!!!! I recommend you shop and store! Super!!!!
The hair dryer is cool, everything is like in the description, it came very quickly.
Nice hair dryer. Powerful. Beautiful. ️ cord long nozzles, all in place. Recommend! Shipping super fast
жена в восторге. фен супер. доставка быстрая. продавца рекомендую
Feng, after the long wanders, finally came. He copes with his function, blows like a professional, the case is made inqualitatively, the pieces of plastic stick out, it smells terrible plastic, especially the air itself, glows blue inside.
A small clip on the handle, and so the hair dryer is super
To Krasnoyarsk in 8 days. Just for the day of jam. Teak to teak! My wife checked. Everything works. The power at the second speed is convincing
In perfect condition, but much later than speckled
Delivery is more than a month away. That in the picture then it came. Beautiful packaging is not so simple. But it all came alive. Blowing ZBS.
Everything corresponds to the description, powerful. To me Liked it