SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Of course, having such a curling iron is very great-always different images and the ability to change style every day! Quickly heats up, in a matter of seconds gives the chosen shape to the Locon. The glove is very much in the subject-because without it it is quite real to burn the hand. To curl without the usual clamp, of course, you need to get used to it-but it's worth it. Curls are obtained without creases, almost like a salon. I really liked this curling iron. The only but-at the second turn on the indicator went out and the curling iron stopped... But I made a cord and it worked again. This nuance slightly spoilt my delight from buying. But still-I advise for girls who are deluded with curls. You do not need to buy a bunch of bad people of different diameters. Just one for all occasions. Plus-the plait is very budgetary.
Hello I have not tested yet but the complete esr kit and I will try tonight all the tips
Very good quality and the curls are well defined
recibí mi pedido en perfectas condiciones , bien empaquetado tal cual lo enseñan en la foto, muchas gracias lo recomiendo ampliamente
The goods came to Novosibirsk for a month. Everything works. The store answers the messages.
I want to thank for the fast delivery! The product corresponds to the description. Everything works, curls without varnish for hair to hold at least two days, checked not all the nozzles, but I can say with confidence-I advise the store! Very satisfied with the order!!!!
Very well everything is good thank you I recommend
Cool curls, quickly heated, well twists the hair. It's super. Thank you to the store, was in touch. Came to Belarus in about 1,5 months. Take it will not regret it.
Wow I love it it really good I give the store 5 star believe me it very good
Arrived quickly and heats hope it does not break quickly. At first glance it is of good quality! Thank you.
Useless Ghent and poorly packaged parcel but the stopper works well. Good value for money, I recommend
Arrived very well packaged faithful to the perfect description more than to try it very satisfied thank you
Super. I'm very happy. Thanks store
Really too well I love very precise loop and that takes hours without problem!
Very good product, qualitative really, to see on the duration now
I received my package very well packaged nothing to say. I have not tested it yet but I would leave a second opinion to tell you if it curls well.
The item was shipped out in a couple of days, but the delivery was long from 11.11 to 02.01. The store answered all questions and extended the protection. The plait works fine. Nozzles of a smaller diameter make good tight curls, and large ones allow you to quickly make careless curls. The only negative that one nozzle during the carriage broke down the tip of the stand, but it's not critical to me.
Excellent curling iron, heated quickly, has three temperature regulators, fully meets my requirements. Took on reviews from @ mary_makes_blog
It came quickly, in less than a month. The product corresponds to the description. Advise. How to test I will add feedback