SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved the product arrived in good condition, works fine, very beautiful. Well packed. Arrived ahead of time.
Super fast delivered, super sweet earphone, totally beautiful color, works super class, am loved it, great quality
The goods came in less than a month in the Orenburg region. Completely whole, packed perfectly. Complete set as indicated in the description. Headphones are oboldenye. The child will be very happy with the gift. Thank you store. Recommend.
Delivery is fast, up to Latvia 2 weeks. If you want in the original packaging, write in the comments to the order during the order. Suitable for baby head, for adult No. The backlight can be turned off by pressing at the same time + and- Connect by BT to the phone quickly and without problems.
Headphones are very high quality, everything works, the daughter will be delighted.
Very beautiful, good quality as description, recommend
Ordered 11.11 came 14.12 I liked everything, the sound is good
Shipping is faster. Light gold high current well or navigation. Now the quality firstly cotton is used Child waiting until they are displayed.
Beautiful, high quality material and well packed for shipping. Less than a month to Chile. Allows lights to be turned off while used. Good sound quality.
Awesome!! I love it! Everything works ok! The sound is better that I imagine, i like it. I recommend it 100%
Headphones are super, audibility is perfect. The goods are happy, let's see how much is enough;-)
Headphones liked. Everything works fine. We bought daughters for the new year. The child is happy.
Itself is delighted with the quality and the headphones themselves, soft, durable, bright. Sound good. Only charging quickly sits down
That's cute. Glow very bright, modes like no, you can turn on and off, just flash with all the colors of the rainbow. :) The ear pads are small, although soft, but it may not be so convenient if used to such, which completely cover the ear. Adjustable, fold up, can connect mini jack, it is included, and also a small cable with yusb, the headphones themselves have a micro USB connector. The charger unit is not included. All management is accompanied by voice comments in English. Is: D there is an instruction in English Came with a charge of 90%, packed perfectly in a blown package. Very satisfied, I did not expect that there will be something quality, lovers of cute ears mast HEV.
Headphones quality sound good for the child is very good. I liked it myself.
Many thanks, came very quickly, the store is more thank you, though I still did not understand the charge. Baby happy
Description corresponds. Comes without a box, in a mattress. Got it without problems whole. Works on the wire (even in the off state) and on the BT. According to BT, the sound is adjusted by buttons and the tracks are switched. The backlight works. For how much I do not know the battery. The sound is not even bad. The size of the headphones is adjustable in a wide range. Sent and delivered very quickly. Seller recommend!
They are beautiful listen super well and very easy to link bluetooth I love 10 excellent communication with the very kind store
Very beautiful and qualitative earphones that contain both wire and bluetooth options (had a bit of trouble connecting them to my computer with bluetooth but everything else is great) the sound is great and the lights work so I am very satisfied with the order. The shipment is also very quick since it came in 10 days!