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Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://bowtali.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
5 (20 reviews)
5 stars
(20)
4 stars
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Write a Review
R***
1 Feb 2023

Всё как в описании. Не поняла пока насколько удобно, но точно не хуже обычной массажки. Где-то даже лучше.

I***e
31 Jan 2023

Just like the picture, not yet experienced but recommend it looks great quality. Thank you

N***a
31 Jan 2023

Es raro pero peina muy bien. Cuando lo cogí pensé que cosas más raras compro pero fue probarlo y encantada con el

S***N
30 Jan 2023

Great, as in the description.

Customer
27 Jan 2023

Hello dear friend I received my package is really like on the beautiful photo thank you

M***a
26 Jan 2023

Perfect, my daughter has super curly hair and I just got the brush I did the test and I made her A ponytail. ❤️ I'm in love with this brush, I recommend 100%. Super fast shipping just over a week at home.

Customer
25 Jan 2023

Shipped in 2 weeks!

I***p
25 Jan 2023

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K***y
25 Jan 2023

spedizione veloce, arrivato meno di un mese. ottimo pettine, comodo da usare anche sotto la doccia sui cappelli lunghi con il balsamo.

E***r
25 Jan 2023

Thanks

H***N
24 Jan 2023

Excellent brush for super like hair No smell. Adjustable He arrived very quickly thanks to the store

Customer
24 Jan 2023

@@@@ Super! Arrived within a few weeks, tested on my hair weavy, it is those of my daughters, coily and kinky and I must say it works well. Recommend!!!

Customer
23 Jan 2023

Not used yet, comb came quickly in France 3 week

M***a
23 Jan 2023

As in the picture, delivery time not very long thank you

U***r
21 Jan 2023

Wowwww is all I can say this brush was so beautiful and so thick and sturdy. I have type 4b hair so this brush will work wonders. Thank you sooo much xo-

D***o
20 Jan 2023

классная расческа, особенно у кого густые волосы, рекомендую. зубцы жесткие, но не царапают.

D***s
19 Jan 2023

took 1 month. same as the picture. going to order again

M***
19 Jan 2023

Llegó dentro del plazo dado por el vendedor, perfectamente empaquetado y con sentimiento de la orden. En cuanto al cepillo, es perfecto para desenredar y definir rizos, además de ser precioso. Gran producto a un buen precio. Encantada con la compra, escribiré una nueva valoración tras un tiempo de uso.

U***r
19 Jan 2023

Very fast delivery. Fantastic hair brush.

E***r
19 Jan 2023

Chuli Dino Color and well packaged. I arrive in less than two weeks

Super hot! Several others have checked this out in the last few hours

Adjust Hair Brush Scalp Massage Comb Women Hire Detangle Hairbrush

20 Reviews
30-56 Days
Selling fast: get yours before it’s gone!
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