SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came very quickly. The store is well done! For this, for speed 5! And at the expense of the bag, say that the goods are not very, but for such a price will go) For the quality of the goods 3 ....
It doesn't look good quality.
Good quality built, the store ships fast I recommend
Went for a long time, thought to open a dispute, the color is not the same as stated
Reached the whole, comfortably sits, ergonomic, convenient to use
Sent not the color, ordered dark, but in fact light. Locks are not of the best quality. The seams are longer than necessary, and are poorly executed. Delivery is long, but it is the fault of our post office.
The backpack is excellent, the seams are very occult, the cord for charging is attached, the size was smaller than I thought, but it's even good. Thank you very much.
The parcel went more than 2 months. Matches
I have no received it, but the shop refund to me. thanks.
Product quality
A good bag, exactly as expected. Light and very comfortable. USB output is removable, if necessary, you can pull out the wire. The strap is adjustable well, the length reserve is quite sufficient. The store on the messages does not respond, the track number was wrong, but everything was successfully delivered.
Received quickly, but, unfortunately, the color is not the one, came BW, but ordered with ....
Very fast
Normal
Normal bag. Large roomy. Matter like a good not leatherette but similar. Did not smell everything perfectly like
18 day delivery Nova Post. But it's okay. We'll wear it. Seller recommend. Curve horn.
It came quickly! Quality is excellent! !! Recommend!!!
Such fast delivery I haven't seen yet
Thank you store!
огромное спасибо, товар пришел даже раньше.продавцу всех благ!!!
классная сумка, понравилась, очень лёгкая.. кожа, но очень тоненькая .доставка в израиль10 дней.
Внутри чехол сильно шуршит. Думаю замки не на долго а так в целом норм
OK
The bag came crumpled, the threads stick out everywhere, the quality is below average, did not like it.
I am very much satisfied with good quality and quick delivery in two weeks!!!!!!!!!!! I'd like to recommand this sellr.