SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top! Attention batteries not included
пришли меньше чем за неделю . брала по супер акции за 945 р , чуть ли не даром за такие весы . когда первый раз на них вставала я была в ужасе так как оказалось что весы мне на одном и том же месте показали разный результат с разницей в 10 кг ( 60/67/65/70/62кг) я была в ужасе и разочаровании , пока не заржал Муж, оказывается он ногой поддавливал сзади . короче весы отличные , показывают верно. еще и температуру помещения отображают .за батарейки и ленту СПАСИБО!
Super pretty and light
The parcel went for about 2 months, as being on the way somehow the status changed to "completed" had to open a dispute for this 4 stars, but everything was solved, but it was the scales look great I liked the wife in delight, the weight shows normally for 3-4 times the same, with the application were beveled without problems (2 on Android and iPhone,, There will be problems I will complement the review, while I recommend the store
They work well, they came quickly. Through the application calculates the percentage of fat, water, muscles and bones. Satisfied
The order was executed for a week (in the Tver region), the packaging was slightly crumpled, but the inner packaging is quality, connected, everything works. thank you all who participate in this
All perfect the App and scale fast shipping hyper highly recommended
Great product, good quality, sends fast, application in French well explained
Goods are quality. Very fast delivery. Seller supplier
Заказ оформила 18.12, через два дня со мной связался продавец, так как выбранного мною цвета не оказалось на складе, предложил мне поменять цвет. 21.12 я согласилась и в результате 24.12 весы мне принёс курьер на дом(Санкт-Петербург). Номер трека сразу же прислали, так что доставка отслеживалась полностью на сайте IML. Батарейки в комплекте. Презент-метр. Всё подключилось к приложению. Весы работают. Продавца и товар рекомендую.
It's the area great, thank you to the store! I can't wait to try it
Fast delivery and well packaged works well perfect
Everything is fine, came in time, work, even batteries in the kit, about accuracy I will not say anything, thank you
It seems to work well (I have 2 scales at home so I could compare) it is pretty and design with the application okok which is easy to use. Only perit negative point it is very thin and very fragile. But for its price I recommend!
Perfect, fast, light and efficient very well
Too complicated to understand manual in Chinese but pretty scale
Perfect received quite quickly the scale is very well designed with its body clues
I am very satisfied with my purchase it came well packaged very quickly it works very very well I recommend this store.
Very happy with my purchase, very well pack, only worries the instructions in Chinese and English no French.
Everything is super. Delivery is fast and very nice, by courier. Put batteries and see as a gift) Thank you very much. Now it will warm up and try. Thank you very much store