SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ziet er geweldig, nog niet opgehangen. Dank u
Alles geweldig, het heel eenvoudig te rit. Geen probleem
De klok besteld 11.11, kwam naar het postkantoor in de Saratov regio 18.11. Opgehangen aan de muur-terwijl werken
Dank u zeer, het horloge kwam snel, de verpakking is niet gebroken, het horloge is erg mooi, IK raden deze verkoper
In de foto's had IK de indruk dat alles was metalen, uiteindelijk is niet metalen. En het sticks met de adhesive sticky papier.
14 dagen doorgegeven! Alle onderdelen zijn in plaats
Kom snel, in ongeveer 19 dagen. Alles is prima.
Dank je verkoper! Nauwkeurige beschrijving van de goederen. Snelle levering. IK raden!
De bestelling is tevreden! Dank je verkoper)
Komt overeen met de beschrijving. Raden.
Kreeg, alle als in de beschrijving, de pitch bereik kan van 30 tot 45 cm. stijlvolle, mooie en zelfs werken als het moet)))
Bestelling ontvangen hangen en test
Super
IK vond het vrij veel. IK denk dat IK kan aanbevelen het omdat de stukken hebben een goede schuim dikte en dan de stukken komen in de kleur gekozen om stok op het
Horloges van uitstekende kwaliteit adviseer IK de verkoper
• Levering: 12 dagen • Verpakking: foam doos, in zwarte tas. Details in perfecte staat. • Omschrijving: de lengte van de pijlen komt overeen met de bestelde grootte. Kleur nummers ook. • Inbegrepen: instructie in foto's, mechanisme, bevestiging, pijlen, cijfers van de schuim materiaal op de dubbelzijdige tape, de buitenste glanzende coating van de nummers op de dubbelzijdige tape, bedekt met een beschermende film, kartonnen sjablonen voor markup cijfers + bonus stickers voor het kind Alles is duidelijk, met de aanwezigheid van niet-rondingen van handen, een sjabloon, krijt voor markering, en kritisch denken blijkt te zet alles relatief soepel. • Het houdt goed gaat. • Het mechanisme is erg rustig. • Raden! P. S. Oh, het was noodzakelijk om order zilver, niet wit. Tevergeefs ze waren bang dat ze zou worden gelukkig met de achtergrond
Goede uur, snel (10 dagen om de centrale deel van Rosia) levering. Verpakt in een doos, dus alles kwam in. Het mechanisme is rustig te horen is het noodzakelijk te leunen tegen. Kwaliteit is goed, compleet met alles wat u moet installeren. Dank je verkoper!
Uitstekend!