SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Audio quality is very good and shipping has been in 48 hours. Highly recommended
13.08 заказал, 17.08 доставили, довольно быстро, поставил на зарядку, на первый взгляд всё нормально и соответствует описанию. После зарядки проверю качество наушников и дополню отзыв, а пока спасибо за быструю доставку!
Very nice. Not tested for being a gift.
Order to Ukraine went on 1,5 months .. the box is pts crumpled, thought the headphones are over, but Vrod draw-work .. packed in pupyrku, USB cable in stock, the sound is excellent, heavy, although in appearance and do not say, but you need to be dipped all the same plastic...
Received in 3 days, good time. Nice cute earbuds thanks
Very good quality, 2 days only to arrive, they are very cool, I want it for the TV it connects well, the volume is a little low. I have to give the volume of television to the top. Very good purchase for sure I repeat.
Delivery is similar, 4 days. The box is colorful. The sound is good, there are all frequencies without serious failures, loud. The radio normally catches only with a charging wire. SD works, but there is no volume control. BT works properly. I had a problem with one speaker, it sounded noticeably quieter. The store responded immediately and decided the question.
Очень довольны. По России в СПб пришли за 2 дня. Единственное продавец сначала долго держал (4дня заказ) в итоге выяснилось, что не было нашего цвета, изначально заказывали оранжевый цвет, но это даже лучше, дочке этот цвет нравится больше. В итоге продавец извинился и прислал этот цвет, за 2 дня уже у нас дома. Они достаточно хлипкие, но звук отличный, громкий, басы очень качественные, ничего не храпит. Ловит все устройства, планшет и 2 телефона отлично нашел. Спасибо за наушники. Главное нет проводов, которые все время к ребёнка портились, куча наушников выкинуто. Надеюсь эти наушники прослужат долго.
El pedido lo hice el día 24 de agosto y me acaba de llegar hoy, 27 de agosto. Solo 3 días después. INCREÍBLE y siendo envío GRATIS desde España. Los auriculares se ven muy bien. Eso sí, son de plástico. Pero por el precio están genial. Se escuchan de maravilla. Tiene hasta micrófono para poder usarlos como manos libres. El paquete llega muy bien envuelto y protegido. Viene con un cable para poder cargarlos y un pequeño manual de instrucciones en inglés. Si lo que quieres son unos auriculares y no dejarte mucho dinero... son los ideales. Recomendados 100%
He arrived in exact time, packed and undamaged. Excellent product and recommended product and store
I don't give him any more stars because I can't. I arrive in three days. I 've tried it and it sounds very good and comfortable to wear. I'll definitely buy again. It comes in an ideal gift box. Thank you store
É igual ao que aparece nas imagens, foi super rápido a entrega.
In addition to aesthetically beautiful, you can hear them beautifully, buy 100% recommended. Very happy
I have very satisfied with the phone, sound strong and clean.
c'est très bien
Ordered from Russia 5.12.20 came 11.20-wanted before the new year to have a gift. Test start 1.01.2021. So additions later. With Redmi Note 8t, they were quick.
It came very quickly. By mail. It's whole. Packed well. The sound is very much nothing for such money. The phone was legal right away. Although I took it for the computer. The goods are satisfied. I advise the store. When the module comes for the computer, I'll add how it works with it. It's super. Thank you
I order already second headphones! For the first time to yourself, and now the child wanted for holidays. Delivery from Russia took 2 days. The thin pupyrka and box are all packing. For such a short delivery is quite enough, but at long distances can the box in places to drown. Headphones are good. The only thing that on one side is scratched plastic. But I will not fight with the store because of this. Completely working, connect instantly, the sound is good without hissing and whining. Fold, fold. I liked the color. Black plastic, by the way, looks more interesting than white (the first ordered white). The baby will be happy!
Just like the product description. I applied for them on the 27th oct at night and just received them today 29 oct in the afternoon, I already tested them and they have very good sound quality as well as overall material. Very good communication with store
Spectacular, super fast! I guess they worked perfectly.