SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you to the store very much I would have liked it myself. Packed well to everyone I advise the seller to all kind
The shipment was very fast I loved it!! The product is super good and you listen well
Excellent headphones, very cute and sound very good, I recommend
Arrivato tutto ok
Daughter is happy, ty.
Came in relatively fast. Kovid in the regions prevented .. The sound is excellent, deep bass and excellent high. 5 Stars sold. Thank you. I advise everyone
Almost did not have time for the new year. I ordered my daughter 7 years as a gift. Quality is good. Sound good. The flash drive was set to 8 GB. On charging I will not say yet. I'll try to unsubscribe later. I recommend to buy.
Headphones are excellent, came earlier thank you very much, my daughter will be happy!
There is no record, the headphones speak in Japanese. But otherwise it is top, it is adjustable, we see the load level when it is in bluetooth.
The parcel came quickly. Packed perfectly, all protected from falling. The sound is good, clean. Everything works as it goes on. Easy to move. In the kit there are two wires (charging and another one has not yet figured out). blitus works. They did not communicate with the store.
Cute children's headphones, good sound. The baby will be happy.
Excellent, sound good, everywhere lighting is all beautiful, worth their money for all 100%
Conform descrierii fetița and încântată produs, Multumesc
Looks so-so (хлюпенькие). They came out. I will write an addition
Shipping fast. Quality is good. Kids like it. Glow cool. Sound good. Connect quickly.
it's really worth it just buy it it's just Worth it I should've putted 4 stars because of the colors but 5 Stars cuz store is really kind and the tracking information is just really accurate pls buy it's really worth it
He arrived in 10 fair days. Very well packed despite ordering without box. Tested. They work perfectly, see what they last. They come charged with battery. The girl loved them! Perfect size with no need to extend them.
Gorgeous, beautiful, cute headphones "cat". Packing durable, delivery super fast, track tracked. Only ordered 11.10.20 and already received 19.10.20. just for her granddaughter's birthday. Thank you huge store. I recommend to everyone this seller and his store. to you health and success in your business.
Oh, great. My daughter is delighted. It has good sound are comfortable and nice for a girl. Maybe the worst point is the micro, which fulfills the right.
Work, packed in a pu mattress, connected to the phone quickly, all OK)