SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store has been very helpful on my request for a smaller size bag in a colour that I want. A happy buyer here.
Very happy, the shipping was fast, fabric feels good
Soo beautiful and good quality. Fast delivery under 2 weeks to Poland.
Came very quickly
SUPER BEAUTIFUL BAG it came with a high quality scarf as a gift (it's as soft as my cat). The communication was excellent. They were always super kind. The only trouble is that one of the brown parts have a black stain that refuses to go, but it's minor and not that noticeable
Thank you! Everything corresponds, the quality is excellent. Special thanks for the gift cosmetic bag. Delivery just over 2 weeks.
Got sent the wrong colour; it was dark navy blue and white instead of light blue and white as shown in the item description. But the bag itself is alright, it has a thick padded laptop compartment which I was looking for, as well as lots of pockets, padded straps and an extra gift. The buttons and zippers are a little stiff but they will become easier to open with time. I'll be able to use it for university with ease but I am just disappointed about the colour :(
This backpack costs 1000 UAH, here 700. The quality is very good, you can say excellent, did not expect from the Chinese, although they say that he is Japanese, well, that's it. But shipping then. .. Shipping kills any desire to buy in China. It was almost 2 months. Jum delivers much faster.
Gorgeous!!
Excellent quality
Very good quality
Хорошие рюкзаки
Looks exactly like the pictures and very well made! Definitely happy with my purchase!
Just brilliant
Unfortunately, the backpack did not receive, some problems with the transport company arose. Opened a dispute, the money was returned.
The parcel was about 3 weeks before St. Petersburg. As a gift put a scarf. The backpack itself is very cute, good accessories and can be seen qualitatively. Cons-it was less in height than I expected, but very roomy, as well as white protruding lines (3 photos). While it is necessary to get used to the sock, because the handles are quite thick and a bit unusual. The color is very like, I hope not get dirty, because the back is white, not dark. In general, I recommend. For its price a good backpack.