SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag came in very good quality, this is the second, the first ordered in black. I just thought that there would be a more saturated brown color.
Descriptions of the bag is accurate, but the store is someone that the clasp there is very bad, no quality, you can say that it is without a fastener.
Super
Great, zamówię one more
For a long time I looked after this bag, I do not regret that I chose this store, the sending is super fast, the packaging is reliable, the bag came without damage, the quality without complaints, and the price is acceptable, took with Coupon. I recommend!
I ordered on March 5, and 19 already received at the Post Office (Tambov region). Seller recommend. The bag was very well packed and the bag was inserted a package with air, the bag is not deformed. I'm very happy. Thank you.
Well packed, came without damage.
The bag is cool, the quality is good, there is no smell. I recommend
The bag came very quickly. To Moscow in 12 days. Fully corresponds to the description. Quality is very good. Thank you very much to the store.
Chic bag for your money! Fully corresponds to the description. Very high quality made, neat seams, locks work properly, harness 2 PCs in the kit. The color also matches, looks expensive, would see in the city someone with such a bag would never think that it costs $12. I advise the store and the goods!!!
For such money the bag is excellent, the only accessories will quickly fit it for sure! Delivery 2 weeks from the date of purchase and delivery to the Pyaterochka store Came bag with inflatable bag inside and packed in bag! Sent within 2-3 days parcel!
Very cute, came days for 10! The only thing, the manufacturer overdid-so densely detached that there was a hole.
Excellent bag, all as in the description and in the picture! Respect the store!
okí excellent
Not bad but the skin certainly does not reach and does not completely close. That is, it is necessary to monitor carefully so that nothing falls out of the purse at the slopes! Two belts are wide and narrow. The accessories seem to me flimsy. That is, heavy in it can not be worn!. Already tied a handkerchief in color!)