SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly, but defective (the money was quickly returned!
Got and small than I thought)) Good and thanks store!
Got very fast. But not yet used
Instructions in Spanish do not come
very fast delivery to Spain and working very well
Fast delivery I do not try yet I hope it lasts and good quality
Its understandble the relation price/quality but the user manuel it is only in chinese, a little problem if you dont speak it.
Rice cooker-Super. I did not cook yet, but the ready-made dinner was heated and even overheated. Half an hour was a lot, I think 15-20 minutes will do. Thank you to the store for the fast delivery. Everything came whole, though the box was crushed. At first there was a smell of unpleasant plastic a little, but after washing and ventilation everything quickly passed. I'm very pleased, I want the rice cooker to work longer.
The order came super fast. To make rice, it works well, although it takes about half an hour for it to be made. Quality/great price.
Well received in the right time, remains to be tested
Very cute and with the perfect size for a person. I haven't tried to cook rice but I made some eggs and they were perfect.
Delivery fast. stocked good .. All working. I advise you to buy.
Thank you very much for the fast delivery to the apartment. Thanks for the gift for the dog. The goods are perfectly packed, everything is in place, everything is whole. I opened it, looked and removed it-it's a gift. So I can not say anything about work. The only thing that is not very-is a short cord for connecting. But this is solved by another cord (from a computer or monitor). Thank you again so much.
ok
The order arrived very quickly and in very good condition the answers to my questions very satisfactory the quality of the product is very good I would buy with them without any doubt I arrived very fast and in perfect condition and very well cared for especially protejidoooo very protejidooooo
Works very well, for the moment I just made several times rice or warm food. Only small error was the adapter sent by the store which does not correspond to what we use in France I go back the problem and normally it should correct for the next shipment. Very friendly and good seller. He offered me to send another adapter, but I found a cable already good for the cooker (pc screen cable), so I saved him sending. If not just for some examples: 150gr of rice + 230ml of water in the aluminum bowl, and 150ml of water in the bottom of the cooking machine 35mn then let stand all close for 10mn. To warm up already cooked rice it is enough to put 50ml of water in the bottom of the machine for 30mn. Good Appetite to everyone!