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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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They're perfect! At 39 European perfectly fit (maybe a little wide but my leg is very narrow)
The quality is good, everything is smoothly sewn, glued neatly, there were traces of blue marking, but easily removed by a rag, at 23,5 cm took 38, a little more, but maybe the size smaller would be too tight, heavy, packed well, nothing crumpled, delivery 3 weeks to Siberia
Not the skin, and whether or not split in question .... I took for 1850 rubles, you can find and cheaper... On a broad leg. On the Russian 37 took 38 stores. I liked the appearance. The order arrived in 15 days
Sneakers are excellent soft comfortable, on the length of the foot 25,2 took 41 sat just look at the leg small, which pleased, lungs. Thank you
Very much small, size for two exactly. And the quality is good, soft and comfortable. Gave it to the goddaughter.
I take the second already, with the first lost the size. 40 This is 38 size. excellent, quality, look bomb
Come quickly. As in the description, one thing, but it looks like my 38 should have taken 40, the thumb rests a little. But let's see how in the sock, maybe stretch. Thanks for the socks as a gift)
Cute sneakers, I'm a little narrow in the foot
Everything is just divine guys, the size of the plate converges, the quality is good, comfortable, in general it is necessary to take.
Correspond to the dimensional grid of the store. Fast shipment.
Everything is fine))) a little wide on my leg. But not critical. At its 39-40 took 41. In the Butt.
Sneakers of excellent quality. I liked it very much. I just did not guess with the size. I ordered on the grid of the store, and they are more by 1,5-2 cm. You need to consider this fact when ordering.
They are really good, but not so much to compete with better shoes. Suitable, if there is no money for normal shoes.
Good, Very!!! Thank you for the gift
Very cool, but at 37.5 strongly back-to-back, the thumb rests, I'll try at least once they look like, but with a large probability, I can not wear normally
Excellent, the third time I order delivery fast.
Wonderful shoes thank you to the store for a good package and a gift (socks). Everything is whole and clean.
The slippers are very nice, as in the photo but the measurements are not correct, I would have needed 2 more sizes
Just gorgeous!!!
Already the third pair I take! To yourself and both daughters! To the store of Grand Mercy!