We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Even despite the difficult situation in China, the store sent very quickly. the parcel came for some reason to the customs in the column (Tatarstan), there hung 2 days by sorting, after went to Moscow, from there to Khabarovsk. in the area threw the wrong Mail, came in 2 days to my department. total was 3 weeks. the description corresponds to all 100%. there are no such in the city. harsh, but carried. size in size. very satisfied.
Fully corresponds to the description and photos! My size is 37, took 38 everything is fine. On one leg is thick, on the other is a thin sock. Does not press, so far I went only around the apartment, then I will try to supplement it as a walk. The only remark is a tight lock. I'm very low, but with these shoes I feel more confident)) everything is fine! Recommend!!! With the store communicated, nice person, answered all my questions!
It took a moment before the boots there were becouse coronavirus, but they are there finally and I'm awfully happy with it!
Super shoes! I order such a second time. The quality is excellent, everything is well stitched, not slippery. For autumn/spring the most that. Go size in size
Let's wash this fire. I liked the shoes. Took on the size more. My 38. Unusually tall. The only problem is that the month was sent because of coronavirus. But it was worth waiting, really. It came in 2 weeks. Thank you store❤❤❤❤❤❤❤❤
The store sent a very small size. Goods norms.
Hello, made an order before the Chinese holiday, all stores refused to send the goods, and this one agreed! The seller is well done, goes to contact and very responsible! 10 out of 10! Received a month later. My foot is 24 cm, ordered 39 size. very loose, on a super thick knitted sock will still go, but on a regular, take 1 size larger. I'm not critical, especially there are laces. Also ordered there insoles separately. The laces are long enough. The sole is transparent. now in quality. I will show everything in the photo, I did not shove it on the street. If that I will add a review later. The shoes are very cool, take. there are small jambs, but this is if you look closely. Seller thanks!
On the Russian 39 took 40, and still a little presses on the thumb. I hope they are.
Shoes Super!!! The quality is excellent, the store sent the goods on the day of the order, came for 2 weeks! I wear 37 RR, order 37, but they are a little small, I hope I carry it. Order for size larger! This is the only drawback)
Stylish shoes like Martins. and also a little harsh... it's an impression of fitting, until I wore a full
Very cool shoes. Came super fast. According to reviews ordered for size more and was not mistaken. Definitely recommend the store and the goods. Very satisfied, thank you.
Looks very cool, look expensive. But oooochen long went, to Ukraine 65 days, this is the longest package for all the time shopping on Ali.
The berets are very cool, look stylish, the picture is appropriate, only went for a very long time. Order made on December 28 and received on January 17
Really liked. The size approached 25 cm. Leg. Packed Super. True Long walked