SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produto bom, microfone de boa qualidade e alto falantes também, demorou menos de 1 mês para ser entregue
Headset excellent! Very good quality, especially when active the Dolby.
Funcionou perfeitamente. O som é incrível. Gostei bastante!
Arrived with 23 day for MG .. And without charges!!!
excellent I ordered more
Quality goods, the quality of materials is decent, the sound quality is top for its money.
Very comfortable amazing just is not so high more money is the best
Excellent audio, extremely flexible cable is soft, fit head position very good, just top, highly recommend, arrived well packaged and without any damage.
To quite enjoying, sound top. Came well packaged and the cable is very great still well. Microphone good cancels good part of noise
The goods are very well forged, it came in 2 and a half months. The sound is excellent of course 7.1 for such a price there is no but still the lining for Uh very soft micro good lighting cool and by the way, the matte plastic is very good looking.
The goods went somewhere less than a month. Came without a box and even Scotch was unglued, that is, any customs officer or worker potty could just pick up the headphones and everything, the sound is good and the microphone also, all is well only the way the ones are packed!!! But come on, I can recommend them to you, but there are also their minuses, but generally good!
Great quality, sound good and nice, microphone top! Worth every penny! Can buy without fear! Super antecioso sent the product next day and arrived in 19 days, since the date of purchase! Happy too!
Excellent Product corresponds exactly to the description they are heard very well and the microphone if background noises very satisfied thanks delivery in hand 13 days Alicante Spain I recommend to store 100%✌♂️
The request came well packed, the phone is very good, the serious and enjoyable listen the store is very attentive and I highly recommend the seller and the receiver is a cost effective with a clean sound and quality, I am very happy and satisfied, can buy without fear.
Good headphones, for 1000 in general fire, only need to adjust. a little press the head.
Packing strange of course, normal package. The headphones are good, only uncomfortable that the volume control on the earphone is not on the wire. Your money is worth it! We came very quickly.
Delivery fast, micro norms, sit well, but the sound is not very especially in KS 1.6, my old ones are much better and clearer where who runs, and still the packing is bad without the box, I was very surprised when I got headphones from the packages and nothing is broken
Great audio and wygłuszenie will me well służyły!
Great product, the handset and simply incrvel, game MTS games where u have to focus in steps of enemies and it is fantastic, the clamp it not so strong, and very soft and not bother you, the more it and an incredible and cost-effective, difficult to find one with this quality and cost.
наушники шикарные звук отличный даже не ожидал что за рубль будут такие уши 7.1 не брал у меня в системнике 7.1 виртуалка робит