SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery by courier to Tyumen for a week and a half. The first impressions about Feng are excellent. Made qualitatively, in the hand to hold nice. Very powerful, the case is made of metal. The box is also made beautifully, as a gift will fit perfectly in a set of two nozzles, a pouch for storage, rubber mat and hair band. Version for China, the store put the adapter in the envelope, the box itself was sealed.
The hair dryer is beautiful, in a beautiful box, suitable for a gift. Came in full set and with a Russian instruction. Delivery of IML to the house. Used once, quite powerful, especially compared to my old one. Description fully corresponds, there is a warm/cold, warm, hot, and cool mode, ionization is always enabled. I recommend to buy!
I haven't tried it, it's for Christmas present. It looks good.
Cool hair dryer, I order for the second time in this store, took as a gift, this time I took and myself, very profitable bought it for 2350r seems with discounts and coupon)) in the city we have the previous model of this hair dryer costs 3 thousand, there and the equipment is smaller, and here straight and price and quality at altitude
Все быстро и красиво, но расстроилась из-за китайской вилки и адаптера, который к тому же не подошёл к моим розеткам. Даже повязка на голову и нескользящий коврик в подарок не радуют. Наверное, воспользуюсь быстрым возвратом.
The hair dryer fully corresponds to the description. I'm very happy! It is stylish, light, but powerful. Dries hair quickly (I now have hair just below the shoulders, medium thick), I'll be there in about five minutes. The drying process is light, the hand does not hurt at all, I do not get tired of holding it (unlike, for example, a professional hair dryer Redmond, from whose weight the hand gets tired in a minute of drying). The only negative-the bag crumples, it must be washed, probably. I put the hair dryer in it, and then I took out the hair dryer all in black lint from the bag. This is such a small trouble, which slightly spoils the overall impression. But I do not use the bag, so I closed my eyes on this misunderstanding. I never use the nozzles, because, alas, I can not appreciate them in any way. The hair dryer itself definitely recommend!
nice product and quality. took a few days longer to arrive than expected, 6 in total. asked for EU plug and came with US plug
The order came to the Irkutsk Region in 9 days. Delivery by courier directly to the hands) about the very Feng of the impression a little controversial... Beautiful, modern design, pleasant to the touch, mat, handbag, all business... But... At the first application terribly sucked the hair, before that was a regular 10-year-old Bosch, in which there was a protective mesh and such a problem never arose, and the hair was unrealistic... 4 options for blowing (drying), hot mode, well, it's very hot... The nozzles dress tight and when you snap to the end, all the time you are afraid to break... I thought it would be quiet. The hair after drying is not bad, I do not believe in the miracles of ionization, I can of course and in vain) in general, the hair dryer, given the price, you can recommend to buy.
Excellent hair dryer, very powerful. I took my wife as a gift, she liked it madly. The package is excellent, complete with past attachments there is a storage mat and a bag for trips. Delivery week IML in Russia.
The hair dryer is excellent, the friend was pleased. The hair dryer is not heavy and made soundly. I recommend to buy. Instruction for Russian is.
Super, very fast!!
The hair dryer is super! Very cool that the kit includes a storage bag and a rug! Another very cool fastener on the wire. The diffuser is chic, but the second nozzle seemed to me a little wide, but it's already for everyone individually! Recommend! Delivered in 3 weeks
Delivery was super fast in Samara, 5 days. The hair dryer is excellent, the quality is at altitude.
A good hair dryer, but the hand is not yet used to holding, as if in the hands of a hair dryer will slip. I ordered the color of the hair dryer for the Bath-the exact hit. But the fork is not for Russia (((The fork for Russia only in white color hair dryer. Plus, that the adapter was invested with a hair dryer in the package-this allows you to use the hair dryer immediately.
Powerful, beautiful, 3 modes of operation and everywhere negative ions are used. Instruction in Russian language, there is a travel bag everything is fine!
Cool hair dryer, small, powerful Cold air is, nozzles, mat, pouch included, packed well This is not a shame to give
Good product at a great price. Took on sale with a coupon top, it came out somewhere 1.3 K. The truth is not stronger than old brown eight-year-old 1.8 kW, I.E. I don't really understand a lot of delighted reviews on this. Of the pluses: nice design and compactness. Complete set, European fork. The purchase is fully satisfied.
Wait not long. Delivery by courier. Everything came intact. Bought as a gift, so I did not check yet. I hope everything works and everything is pleasant.
Доставка курьером домой за 2 дня. Это апгрейд предыдущей версии фена, смотрите данные на коробке. Полный комплект, как на фото продавца. Европейская вилка, никакие переходники не нужны. Много понятных режимов, простой в управлении. Со скидкой покупала примерно за 3200₽.
Thank you to the store, very satisfied, just like I wanted and as in the picture, works well,