SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shipment was super fast and arrived in perfect condition. The handle is resistant just like the bristles on the brush that are tightly attached. Although it still generates some static in my hair by brushing it. Considering all of the above is a good brush and I'm happy with my purchase.
Thank you store! Shipping fast. The comb is wonderful, the quality is at altitude. Recommend.
Package with items arrived in optimal condition. Brush made with good materials, a very compact design, which makes it comfortable and with perfect operation; Consistent and delicate styling equally. Very happy!, greetings and thanks to the store!.
I recommend to see the video review on the YouTube channel webestop. Thank you. Thanks you. I recommend to watch the video review on webestop YouTube Channel
For my taste it doesn't dig into the scalp. Just comb the top layer. But the material is good
Very not the usual comb, after all plastic, etc.) well and does not hurt to comb-the child is happy. The only thing that I do not really-she straight here invites (sticks) hair on the head.
The description corresponds, a comb of good quality, the teeth are soft, my hair combs perfectly. The size of the brushes is normal, not small. While winter is electrified). Delivery was long, more than a month.
I'm amazed for this brush, i though it would be smaller but actually it is pretty big compared to my hand and head, it leaves my hair soft and frizzless, also it arrived very quickly by standard aliexpress shipping
Quality goods, does not tear hair. Brushes brush slowly hair, but qualitatively
Super fast delivery, soft and good invoice, super purchase
I did not communicate with the store. Great brush. My wife is happy. Hair does not rub, I highly recommend this brush and seller. I came to RT in 8 days.
achat validé... envoi /réception assez rapide qualité de produit pour son prix je recommande
Excellent comb, gently and gently combs the hair. But after washing, I prefer to comb the wooden first, because this is hard to unravel. Came quickly, about 2 weeks. Bought with coupons was 400R. Hair when combing still fall out, but not as much as when using hard (plastic, metal) massages
Recibido en 10 días tal y como indican. El cepillo tiene muy buena pinta. Recomiendo.
The brush is very cool! Doesn't stink. Bristles are natural, convenient to use. I pulled one of the bristles, and I drifted to check. Recommend!
Conform to the description and photo. Brush of excellent quality.
Awesome comb! For a long time I wanted myself, I read various reviews, but decided to buy and did not regret it. The hair is really electrified, but I think it at first, but after smooth. There is a smell, but it's normal. I ordered 14.12, and I came to a new mail 25.12, I was awesome. In general, I am happy
It's difficult to brush thick hair with- but leaves hair super soft and shiny. Max. 2 weeks delivery to London!
The product same as the description provided by the store. I haven't had to contact the seller. The brush is very stuffed and brushes great long hair without hooks. I recommend the seller and he has come fast, date he indicated.