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Product Details

 

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://bowtali.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
4.5 (30 reviews)
5 stars
(21)
4 stars
(6)
3 stars
(3)
2 stars
(0)
1 star
(0)
Write a Review
G***g
2 Jul 2022

Delivery is fast. Thank you very much.

A***V
2 Jul 2022

I'm buying a second backpack, I really like it. Its money is definitely worth it! Comes quickly.

G***t
2 Jul 2022

Is OK

M***z
1 Jul 2022

I like it and it comes well packaged. It has arrived before what Bowtali orders usually arrive.

U***b
1 Jul 2022

Very satisfied with the backpack, one in one as in the picture, without marriage, not curve. The only thing-a lot of threads sticking out, but it's fixable. In all other excellent

B***s
1 Jul 2022

Very long shipping. I had to open a dispute. Two times extended the delivery time. Finally came on the last day of protection. But the quality is not very to put it mildly. Very thin material, the seams are not even, the threads and glue stick out. Harnesses of different sizes. I'm not happy.

Customer
1 Jul 2022

item is only 27cm high where you can close the bag with zipper, overall high is as discribed

Customer
28 Jun 2022

Positive

R***r
28 Jun 2022

The backpack came quickly, in 3 weeks. Quality is good, odorless, very roomy.

E***a
28 Jun 2022

The backpack came for two weeks in the Yaroslavl region! The quality is excellent, I recommend the store!!!

I***y
28 Jun 2022

Пришло за месяц на Украину. Рюкзак хороший, немного торчат нитки,но ничего.

B***e
27 Jun 2022

Thanks

R***e
27 Jun 2022

*****

R***z
27 Jun 2022

I got the money back from this backpack that didn't get me and the black w I bought it together didn't get me I get it back. I understand if neither one of them got to me. I went to the post office and they tell me they don't have any. there nothing that is the carteto that is new and will have put it to someone else

L***n
25 Jun 2022

Conform to the description and image, I recommend

Z***a
25 Jun 2022

Рюкзак нормальный. Материал как будто немного мятый. Заказывала такой два года назад - до сих пор идеальный. А этот... с натяжкой на четверочку. Синий брала. Отправили очень быстро. И пришёл быстро.

A***a
25 Jun 2022

The parcel was about a month, the track was tracked, crumpled a little, but overall cool. Everything is exactly as in the description. The only thing, a little crooked stitched the lock and it is unclear how the upper part closes, or rather it does not close, just throws. I like its versatility. Naturally in severe frosts it will crack, so I'm waiting for another couple of months, only then I will use

Y***v
24 Jun 2022

Delivered super fast. In St. Petersburg for a week came.

M***i
23 Jun 2022

The goods are not bad, but the delivery was long ..

Customer
23 Jun 2022

A cool backpack that can be used as a bag. The lining is a little rustling.

S***e
23 Jun 2022

In general, accurate. There is a marriage: see. Photo

Customer
22 Jun 2022

Super joli

J***n
21 Jun 2022

как на фото,все отлично

G***a
21 Jun 2022

Thank you. Ordered a second backpack (1st Black) very much

L***a
20 Jun 2022

Very very good it's beautiful ❤️❤️

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Super hot! Several others have checked this out in the last few hours

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