SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I put 4 stars to the store only because in the photo the color of the bag is much lighter than what was sent to me. I wanted a light handbag for the summer, but I will have to wear this bag in the winter. and so the bag is chic, soft, the seams are even, the locks all work. handle length 135 cm. dimensions 37 #24 #12 cm. in general, I'm happy with the handbag. thanks to the seller.
The bag looks good, roomy. The lines are even, the snakes are good, the lining is rustling. Leather is not natural, natural only on runners, but good leatherette. Let's see what will happen to it during operation. Delivery is only 4 days from Russia. I did not communicate with the store.
Thank you very much to store, delivery for 3 days, everything is super packed, the bag really liked, put a rubber for mood, recommend product and shop!
Handbag Super, did not expect. Lots of pockets. Who else doubts-take will not regret it. Quality oooochen good!!! Thank you.!!!
Thank you.
Good bag, looks cool. Spacious, many offices. I'm happy, I recommend, order. The parcel arrived in two weeks.
Lightning delivery, thank you) The bag is like, comfortable, not big and not small. Simple, but practical and hands free.
Delivery is very fast. The bag is excellent in quality. As a gift, the store put the elastic band. Thank you seller and prosperity store.
Thank you, for 850 rubles excellent bag!
It turned out to be a little more than I expected. But well, everything will come in)))
Bag class! Soft, the color is pleasant, many pockets, comfortable. The handle is long, adjustable, on one side leather on the other fabric. Corresponds to the description. The store sent quickly, delivery a little more than a month. I am happy with the order, I will wear it with pleasure. Thank you seller!!!
Great bag. Soft. Zippers open/close well. I ordered my mother, she really liked it. Comfortable to wear over the shoulder
Excellent, received within 2 weeks
The bag is good. Sewn without izyana roomy, many departments. No smell. With my growth looks too big.
Very good bag. Lots of pockets. Stitched qualitatively. She's exactly what I need! Great spa for the store! I'm happy.
Super fast delivery, 3 days, Courier. Bag quality. Neat, all zippers work. The store put a gift, a hair band. Trifle, and nice
Great bag. Soft skin. I'm happy.
The bag is excellent. Although it looks small, in fact roomy. Looks neat. The seams are even. No smell. Lots of pockets. To Moscow reached in 10 days