We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It seems that my 5 m was assembled from pieces, jumpers between these pieces of 2-3 cm (not luminous zones forms) this spoils the entire appearance, there is an arson on the plastic (but not through). In short, the quality of the Trinity :(
Goods shipped quickly, just as quickly reached Sent exactly as many as ordered :) Thought it would be brighter :( it was necessary to take 12 volts and 120 pieces per meter The ends will have something else to isolate, or else they will miss moisture
Good tape! Made qualitatively! Installed in the kitchen! My wife is happy! Advise! The only negative wire with the plug is short!
Everything is at the highest level. Bright lights. It came quickly 10 days to Moscow.
Everything just works. got... turned on .. shines. the number of not working diodes did not observe)
Everything came at its best. Everything works. Seller recommend.
Everything is fine, it came 11.11.2020
It was very long 68 days, the quality is 3 out of 5 although it works but not very bright
Lighting ok. The switch is missing. To turn off, turn off the power
Good quality tape, works. Delivery is super-fast, even gave brackets for fastening the tape. Thank you very much to the store!
It was two and a half weeks before Moscow, it's not bad in connection with Kovid. Working, with fastening tape. I plan to use in the cellar instead of lighting. Thank u! I advise you to buy!
Works daily since several me on a connected socket
I'm very satisfied
Kupiłam already second I'm glad
The product was received on time. The store is responsive.Everything is good, I recommend it.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
Buy with confidence using the world’s most popular and secure payment methods