We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She's cool! Below there are a couple of creases, but I think they are aligned with time. Thank you very much!!! Straight here to everyone from the heart-I recommend! Very cute keychain with a cat. but the brush is superfluous, took it off. Delivery speed-Best of all!!!
The color slightly does not match the shown on the website
Handbag for truth pretty pretty, quickly dotarła. Compatible with photo and description, made carefully.
Handbag Super very elegant Thank You
Very nice bag, recommend
I liked the bag. Looks beautiful. Color, same as on site. A sheet of A4 paper is placed in a book orientation bag. Thanks to the store also for the fast delivery to Astrakhan, 1 month. Inside the bag were two inflatable bags, so that the bag during transportation did not crumple. The seller put a cord with a pendant as a gift. Thank you, very nice. I recommend the seller.
It arrived very quickly. about 10 days
excellent, good quality, rich look, very happy, thanks!
nice bag, pretty much like the product specifications.
Very cheap inner material. Totally non-genuine leather.
Bag identical to the description I am very happy I recommend
Very nice quality and a lot of storage because good dimensions
Good exchanges with store
Order made from Russia as a gift to Ukraine. Everything came on time. The bag is really good. Looks expensive. The material is good, quality. The accessories are solid, high-quality, the lining did not like a little, but dense. The bag is roomy, light. For some reason put 2 long belts. The color was darker than in the photo. But it's not bad. I can not attach a photo yet, because my mother has not yet taken a photo. Later, I'll finish the review. As a gift put the heart on the thread. Thank you. I recommend.
Good bag. Sorry-there was not a dark brown color, agreed to black. However, the black color also looks good. Handles made of leatherette-how many are they enough?