We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is excellent, came perfectly even and not crumpled, inside was the packing with air. Sealed in a bag with a puffy. Bought for 1104, in the Sverdlovsk region it was about a month
She's gorgeous! What I wanted!
Came in time for a month to Penza. the smell of the bag is terrible. sent to the balcony to ventilate. the first time such a smelly came to me from China. the store put two rubber bands and a hairpin as a bonus. trifle as they say, but nice. the quality of leatherette... for me is rude. I ordered not for myself. the hostess liked everything)). so if you are not afraid of stinking, then order boldly! 5 Stars!!
Very cool bag) I'm happy))
The bag brought the courier for 6 days after the order. Threads do not stick out, there was not a big smell, but it quickly disappeared. Good quality. The store as a gift put an accessory for the bag.
During transportation, the package was opened, probably then burst a large package with air (that would not lose the bag shape) came as if the tank was unfold on it. As a gift, the store put a hair band for this thank you. The bag matches the photo. Tracked. I recommend.
Bag smells, lining, literally, paper and thin, and so, the bag is not bad
Super fast shipping. excellent quality. thanks store!!!!
super fast at home. happy
Perfect , looks like in the picture, fast shipping, recomend
Chic bag!
Bag really liked, delivery after four days to the apartment, packed just super. .. Many thanks to the store))
The bag is good, everything is neatly stitched, very roomy, you can take a container with lunch for work and a cosmetic bag will still come in. there is an inside compartment for the phone, the strap is fastened over the shoulder. the store put as a gift a handkerchief to the bag, suitable for tone. thank you very much!! The bag brought the courier home in 8 days (from 28.12. 19 to 05.01.20), the order was delivered from Russia. packed all in several packages, inside the package with air. the bag did not deceive my expectations, the seller recommend!