SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
its all good after all
Incredibly quickly arrived four. Size may be different quality is also good. Shipping is faster 100 points that we want four key
good
Beautiful!!
I like it a lot like pictures.
The goods received. It's okay.
very beautiful
Everything is as in the description. A good gift to a friend. They are beautiful, worthy look and not black and white, but silver and gold. In general, I'm happy, thanks to the store. By the way, I ordered 15 positions on Ali one day, the first chess came ..
It was cracked by shipping process
Packing description the quality of the goods is excellent! Long sent
The dimensions of the product received do not correspond to the dimensions noted on the description. I received a small package while I ordered a large one. There were three sizes available.
Very nice chess. Good finishes and good size. The only catch is it's taken almost three months to, uh, arrive.
Ordered 05/05, received 08/06 (Delivery time: 32-32 days). Chess is beautiful.
Everything is made of plastic. But the plastic is not bad, I do not smell. Game surface of tinplate. Magnets hold. Thought it would be less. Like a road variant. Actually has the size of the standard book (folded) .
Sent kit.
Mooi
It's okay. It's a pity that they delivered with a broken board. Ordered from 11.11, received 23.12.
I Am very satisfied with the purchase, received the product as described, high quality and well packaged. The supplier was very attentive and honest, recommend to all buyers. Thank you!
Nice board. Great for portability.
Товар пришёл, шахматы небольшие доска хорошая. Заказом довольная!!!
Packing is not damaged. Figures as made I do not know, bought as a gift
Nice Thanks