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Product Details

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://bowtali.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
5 (19 reviews)
5 stars
(19)
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A***v
1 Feb 2023

I have 41 Russian. It was necessary to take 43, because 42 is small

M***g
31 Jan 2023

Son bastante lindos, pero vienen con un olor horrible, como a neopren.

F***r
31 Jan 2023

The order was consistent with the description. The size of the sneakers, ordered 46 for 44 Russian Packing outer torn, inner whole. I am happy with the purchase

N***n
30 Jan 2023

It took Spain 10 days. Sneakers are the same as in the photo, they're like ones but if you put a template on it it's much better. A little fair but well they are new too you have to open them.

R***o
27 Jan 2023

Very light, with the store's description only that something white comes out of the seams I guess it's the glue.

C***n
26 Jan 2023

Thanks for shipping feel comfortable Thank you store

I***
26 Jan 2023

All right and fast delivery, I ordered a bigger number

V***r
26 Jan 2023

Everything came up, I advise the store. Sociable seller. Chose wrongly with red trim, asked the seller to change, without words. Recommend!!!! At 26.0 size ordered 43.all approached, there is a little smell of shoes. My husband liked it. Thank you!

M***h
26 Jan 2023

Fits almost perfect, but I should order by one number higher. Delivered very fast.

M***o
25 Jan 2023

Thank you excelentw

R***r
24 Jan 2023

Sneakers are excellent, durable. Thank you to the store that the goods were immediately shipped and delivered before the new year.

R***o
24 Jan 2023

It's just in time. Perfect size. Imitation leather. They smell even glue but quality and price is right.

A***v
23 Jan 2023

As they wrote before about the smell-was, weathered, I think it's normal. They didn't send me, so I can't appreciate it. Came for a month somewhere, no more. For work, there, like a second note-the most it

V***r
23 Jan 2023

кроссовки очень лкгкие. Подошва тонковата. Ну, за эту цену - если год прослужат, то и хорошо.

N***v
23 Jan 2023

Fast delivery. to Moscow 14 days. Simple packaging, but nothing is damaged and not crumpled. The table of sizes on the site is correct. I took a review that the sizes are smaller and in vain, that I ordered a larger size, I had to put an additional insole. made is not bad, there are no obvious grests, although there is not a big smell. light, comfortable, soft. feet comfortable. The material is similar to processed split. thanks to the store.

A***r
22 Jan 2023

The product is arrive in good condition thank you to the store

D***P
22 Jan 2023

Sneakers are good, soft, the sole is medium softness. The sole is glued well. Although the materials are cheap, but the price justifies the quality. I can't say for how long.

R***n
20 Jan 2023

Thank you very much, the order came on time.

Customer
20 Jan 2023

Fashionable and my favorite. The problem is that the shoelaces are too long

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