SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buty sa super
They are very beautiful! I took my size, but Nada was half the size smaller. But I put down fleece and norms. Please note that they are very slippery, I recommend immediately to do prevention, otherwise it will be erased from the first time. I like that this model fits completely the leg, and then in other stores saw how Och is ugly. Heel high, despite this it is convenient for me) I recommend! True parcel poisoned days 15 ....
More Beautiful than expected. I am quite happy with it. Nice heel fits snugly looks absolutely not cheap out. I favor the store
Great condition. Perfect fit. Very happy!
Best product ever
Exactly as pictured! Great finishes. Recommend the store.
guessed with size. shipping long but ok
I could not even imagine that they would be so super cool!!! Quality! Comfortable!!! Size match! I recommend, girls
The package was received today but the piece is very beautiful and wonderful
Excellent! Very confortable. Very good quality. Fast delivery. 100% satisfied.
Fire shoes. For a long time I dreamed of them, and finally decided to order. At its 37 ordered 7, sit well, but in my nose a little loose (my leg is very narrow). Neat, the threads do not stick out, the glue is nowhere to be seen. Personally, I'm comfortable with them. But it should be taken into account that the sole is thin, and in damp weather they are better not to wear. The only negative-went for a long time.
Everything as described, only shoes are extremally slippery. It took 35days to arrive. Thanks
On the size (35 )22,5 on the insole sat perfectly!!! Ordered 11.11
The shoes are cool, very satisfied, I recommend the store!!!!!
Beautiful Exactly like the picture, very nice, thank you!
I can’t believe how beautiful this shoes are! Well made and comfortable, I recommend!
Excellent!!! Size is excellent!! It came quickly!!
Well, finally I received them) I waited exactly a month, immediately as I came to the Post Office. Delivered in a blown package. The quality is awesome, they are even better than in the photo. Such stylish and surprisingly comfortable! Girls have previously written, but I will note that the size is in size) arranged them a test drive the next day and walked on kudrovo in these beautiful shoes for 2 hours! In addition-the store of the Sun) in general, probably even not to describe in words how much I'm happy to buy. Many thanks!)))
I loveeeee itttttt
Amazing Amazing Amazing The shoe is quality and comfortable. Gorgeous shoes. Will recommend definitely worth the money!!!!! Shipping time about 3 weeks to USA.
Beautiful ankle boots, all as in the photo, comfortable heel. I recommend!
Boots are just super, also very comfortable! I'm happy
Way better than expected. Would highly recommend
The color is slightly darker, but the quality is good
Boots are lovely... Am pleased with my purchase