SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not fit the size. For very thin people. Pockets for phone and documents are not convenient.
Small. Nothing gets into it. Шла long. There's better money for you.
arrived wet!!!
All OK
It's beautiful comfortable...
It is good quality. I recommend store. But I had a problem with delivery of this product.
Small.
Quality for 3ku
Not a very comfortable bag, as it is exactly under the arm. To pull something out to the touch, you need to get twisted
The product like the size fell in tension. I recommend.
Received Today, a few hours ago. Immediately it is seen that the quality of tailoring is good, the threads stick out anywhere and the seams are all even. I have 56 size and like it is not small for me even. Pockets are very roomy, the smartphone is Modern not a small climbed without problems in the pocket with a visor. In short, I really liked the bag and I advise it to buy))
Think more heavy gun put charger cradle
The bag is excellent. the husband is happy. only I would like more pockets. wears under the outer clothing.
It's just like the picture, I get there fast and it looks good quality. Although the pockets are small and poorly distributed.
Ok
Compartments for the passport and phone are not enough, it is desirable to make deeper.
Good quality product and very very fast shipping to Holland. Delivered in 12 days. I buy this for the third time. Very Usefull!
The bag is exactly as in the description and in the store's photo, qualitatively sewn, the goods were quickly delivered, very satisfied with the purchase, thank you
Excellent bag. delivery fast.
Good quality. Fits nicely and is discreet under my jacket. Lies flat to the side of my chest. I can store a lot in it, even a pocket book and my phone. Can recommend!
I arrive faster than other orders that hurt on the same day. I like it very much; That's exactly what they offer.
Good and fast.
Mon produit. Merci
A good and convenient thing. But not for broad-shouldered people. The material is dense and well-sewn. Threads do not stick out. The seams are even. I advise you to buy.
Good, but on a wide-shoulder man barely approached .... need a strap longer