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Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://bowtali.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
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N***a
15 Apr 2021

A dress with the size of which it is difficult to make a mistake! I ordered s size as usual. Measurements of the dress in centimeters look at the photo. My parameters: 84-64-90, 48 kg weight, 164 cm height. I will say this: it is convenient as in a home dimensionless T-shirt)) Everything is just fine: decently closes the chest, decently open the back, the waist is in place and my length) Of course, in the waist you can and tighter .. but I will not change. Stretches very well! My sister tried on a dress (wears usually l) to her, too, well in it, but m-ka would fit her perfectly. Inside the seams are even, all are overlaid, there are no protruding threads. This dress is suitable for both the city and vacation. I recommend to buy! Delivery to Moscow 19 days.

N***e
6 Apr 2021

Beautiful summer dress. The print is bright and clear. The material of medium density, does not shine through, stretches strongly and does not crumple at all. Size L came freely to my parameters 90-63-90 could be taken and M. Length at a height of 170 cm in the floor. The bodice with zapah, you can open the décolleté zone or vice versa, cover. On the back are cross straps that can be adjusted in height. The waistline is underlined by a belt in the form of a strip of fabric. The skirt dress is not very flared, it looks harmonious. Beautiful bright summer dress, I liked it. Delivery fast, store sociable, always in touch. The store is reliable, I recommend.

S***a
12 Aug 2020

Отличное платье за свои деньги. Идёт размер в размер, взяла xl, немного великоват но не критично. Взять бы размером меньше и село бы идеально

G***r
15 Jul 2020

bien reçu avec du retard

B***
24 Jun 2020

Delighted with my purchase!! Very beautiful dress

M***o
19 Jun 2020

The dress is cute, bright. On the parameters 157 cm height, 89-68-92 is slightly large, especially in the chest, but it's easy to fix. Synthetic material, but pleasant to the body, the fabric stretches. Please check by link http://got#by/4cw34n (After got instead of # put a point), and get the biggest percentage among all the cache. Before each purchase, go to backit, and then make a purchase.

Super hot! Several others have checked this out in the last few hours

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