SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I cannot to understand how to use at the belts...
I bought one a few months ago, I wear 40 normally, I order 41 and it was too small, but I love them so much, so I decided to order another one in bigger size. So I have 43 and it’s ok. Be careful about the size. I love them and I recommend!
Very pretty but strap useless since the sizes are not well defined
they fit perfectly
Very good exactly as shown
The goods came quickly! Description corresponds! At its size 24,5 took 24,5 by description! A little rests on the leg, it is better to take on the floor cm or by cm more. Quality corresponds to the price! Look cool! Autumn!
The price okay. Arrived fast.
The shoes are excellent, personally I have with active sock still look good. Never flared up. In general, the product corresponds to the description, the size corresponds to the size table. The order came relatively quickly. In a word, I recommend.
Thank you this is super
I have arrived very good condition. I have فرحت اختي greatly. Thank you
Very raw very excellent shocked me at its price
❤(✿◠‿◠)❥'◔‸◔ Is perfect, thank you' ◔‸◔'❥❤(✿◠‿◠)❤
I do 41 I took 42 and nickel!! They are beautiful
The boots have arrived well but it is noted that they are of maja quality. But for the price they have you can't ask for more.
Super!!!!!!!!
Excellent service love shoes and arrive in 2 samanas
too small
The shoes came exactly according to time, but without jambs did not cost. track did not track, came to the Mail receive the parcel, and it turned out that the shoes came .... was very surprised! Shoes came with jambs .... in one shoe there is not a glued hole through! heel on the other wipe .... glue in some places sticks out .... stains on the second shoe .... strongly do not stink, weathered quickly. Packed were good, inside boots There were air pillows on this form did not lose. ordered 9.5 size on the insole 25.5 in the butt, a little pressed .... it seemed like 10 minutes and everything Normal. on the leg look good
Arrived very quickly despite all the problems of deliveries that can be there right now. Nice quality, remains to try the whole day
I love it! The material is really nice. I got it a month early!
A little small
Conform to the picture
I paid him for fast shipping, and she sold me the shoes with china poste, but the shoes are good
In general, excellent, do not smell how they will be worn and for a long time whether enough is not clear At 38 size took-8 (38,5), all the same too big, take your size and wear with pleasure)
a little loose and big for me but otherwise it was very accurate! It’s very soft, definitely not real leather, and the laces provided are a little soft. I’m in love :)