SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, good quality, pretty warm.
Cool. Well stretch. I have thin legs, I'm good, I liked everything
Beautiful, as in the picture, came quickly, the track was tracked to the very end.
Cute!!
A little darker than I thought it was going to be
They were very pleasant and even durable. I thought they would be mega fragile and immediately tear. But everything turned out much more pleasant, the store was very nice and responsive, clarified my height and weight and sent everything in size. In addition, he always kept in touch and sent everything without confusing. Packed was very good and the smell was absolutely not. Thank you to this person for such attentiveness <3
Pantyhose fire! The second time I take such, very lively and durable!
Stunning pantyhose, as will be bristled until I know, but the appearance corresponds.
Ordered January 31, sent quickly, and on February 25 already came. Quality is good, as in the picture. In general, I recommend to buy! :)
Everything is OK!
Too pretty. Satisfied
Impeccable
Very strongly stretch, large at 42-44. The price in the store for goods is too high.
I order not for the first time, well stretch, beautiful, I recommend.
On height 168 perfectly fit
Packed wonderful-do not tear, do not cling
Perfect item ! I really love it. I am not tall but quite chubby, but the item fit perfectly ! I am very happy.
I'm very satisfied
Good quality, took a long time to arrive but it looks like the photo
גרביון top very top quality arrived very fast
Pantyhose stunning, soft, fully match the photo. At OT 65 OB 95 height 170 came up perfectly
Pantyhose is just super, very beautiful, the quality is excellent, came quickly
Beautiful pantyhose! Warm and the size is good, I wear 48-50 and I'm good and 52 will also be good. Delivery 3 weeks to Moscow. I highly recommend!
The order came quickly. I order such for the second time (before that from another store, ended in stock). At a height of 172, size 48 is ideal. The color is slightly brighter than in the photo. Soft, well stretch. Synthetics.
All as in the photo