SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good jacket, only the waist is too high milking me.
Very fast shipping. On the jacket was glued sticker L, and on the snake on the tag M... on the height of 175 cm very normally sits, the sleeves are not short
The cutter is above all praise, with the size guessed, but the sleeves are a bit long at the height of 157.sewn very neatly, the line is even, the threads do not stick out, but the ropes that should be at the waist, are almost under the breast. the jacket is warm very, because of the filler the jacket is very full, I'm not very slim at its weight of 80 kg, but in this jacket I look like a KOLOBOK. but the quality of the thing is 100%, I recommend slender girls
The jacket is excellent!!!
Very cool coat, super quality, but long shipping, store recommend and the product too
Cool jacket, only I'm not enough .... The table is correct. Very soft fur inside and outside is also beautiful. I have to lose weight :) The fur is pink, it's me fastened
The goods did not come money returned
All right. All right. I thought it was gonna be a little fatter the coat padding but it's okay. Inside is super soft. In addition the store sent a free ponytail. Thank you.
The jacket went for more than 2 months. Ordered November 3, came in late January. Be on the check. The jacket is good, warm, the fur is beautiful. I wear S, but I ordered M, and did not regret, the sleeves are just. Would order a smaller size, would be short. The jacket lies loose, not pritalnaya. Kapishon is not convenient
I'm thrilled. It suits me perfectly and it is of very good quality. The seams are well finished and the interior is very warm in soft hairs. Thank you also for the two elastics that delighted my 7 year old daughter.
Well, overall satisfied
I loved it, it's warm and soft. Very good jacket
I give them a five even though I never got the. Coat but the store very attentive always and I refund the money. He caught in the middle of coronavirus. It wasn't his fault.
thank you i love it
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The coat is beautiful. It is so warm and the faux fur is so so soft. The shipping to the UK was literally 2 weeks if that. The store was lovely and communication was great. I’m a size 10 and the coat fits lovely! Super happy with the item.
It fully corresponds to the description and size. It's very nice and very soft. I recommend 100%.
It’s really nice quality, thank you
Not very warm coat, but the quality is excellent
recommendet this store. All good.
100% satisfied :)
Fast shipping. Great quality.
Absolutely stunning! It took a little to arrive (circa 2/3 months), it's very good. The fur for the hood had a little dirt attached to it, but not too serious.
Fast shipping,goods are as described! Will do business again.
The jacket was sent very quickly. looks good there is a small marriage on the sleeve