SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Boots just like in the photo, cool straight very, the size corresponds to 38, the quality is excellent, really liked, I will order even in this store.
I love onlymaker footwear and these boots are no exception . They look just like the picture . The foot length shown in the chart corresponds correctly to size. They have a 120 mm heel , but are well made and easy to walk in . They look fab! Came to the UK in about 3 weeks. Highly recommended .
I look very Sexy in those Boots and I ordered Leopard print because it was Sexy pattern
Exactly as described and pictures. Size chart is accurate. Seller is communicative well and respond quickly to messages. Very fast shipping. I am very very very satisfied with this store +
Всем привет! Доставка до месяца. По сапогам, качество хорошее, внутри мех приятный на ощупь, размер соответствует описанию. Есть запах, но я надеюсь, что он быстро выветрится. Товар и продавца рекомендую.
the photos you can see on that announce are real photographies the boots and the store are perfect
Hot to deaf...... absolutely luv them!
i ordered the 3 colours, these boots are all perfect the photographies are real in size 9,5 the heel mesures 12,5 cm
This is not skin, there are no traces of glue anywhere, look good. I shoot stars for not skin
Fast shipping. Boots are fantastic. Thx 4 the transaction
Amazing Shoes !! Love them !
Perfect! These leopard patterned stiletto boots are fabulous! I have a size 41 but a wider foot so I ordered size 42 and they fit line hand in glove. Ordered on January 17th, arrived January 20th! Perfect, I‘m very very happy.
pretty great boot. good thanks.
as the picture really perfect
Boots-fire! The quality is excellent, the size in the table is correct.
Gorgeous! Beautiful boots, exactly as shown on the pictures. Very elegant and very comfortable. I can highly recommend these excellent boots to everyone and the store. Thank you very much.
Always perfect. Theses boots are wonderful.
The store has been great to deal with during the covid outbreak. Worked with me to ensure I recieved the boots. Boots themselves are excellent, fit as described and are sexy AF.