SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelente I recommend
Okey
Came brush days for 5. took with 4 nozzles. Works, the nozzles are removed easily. Additional nozzles differ from the main. They don't have some gum in between the bristles. In the photo I will show. I recommend the product.
Ordered the goods on 31.12.2020. Received 23.01.2021 years. Until Aktobe, the parcel took 24 days. Shipping fast. Respect to the store for logistics. The product corresponds to the description. The brush came charged.
Came all according to the description checked, works recommend
Зубная щетка орегинал, я думаю, у нас такая орегинальная, не чем не отличается, один в один. Значит орегинал.
Доставка молниеносная, привез курьер. Пока нарицаний нет,жужжит,работает.
Great brush. Before that, I was skeptical about these devices, I thought that in the manual you can clean better and faster, unlike electric, which will buzzing and something to eat. I was wrong. Wonderfully cleans due to circular movements, creates the effect of throwing and polishing. Class! No longer need to make progressive return movements ~ 60 times a minute, it will make them more at less cost. It is a pity there is no charge indicator, well, what else I wanted for such a price. In the order there were spare brushes-well, in comparison with the original, you can see that the replica. Bristles are softer, растрёпанные. Work work, but the sound of work is different. I didn't check it. Adapter to the euro socket primitive, does not inspire confidence.
very nice and high quality also recommended I will buying more next time
The brush is good. Power adapter included. Fast shipment.
Delivered quickly by courier to the door. Very simple and understandable to use. Full set + adapter for Russian outlets. Advise
Delivered quickly. Quality do not know me nothing to compare. This is the first toothbrush of this type. But like everything works fine)) Thanks
Hello citizensMira! Delivery mega fast to our village, Ivanovo region, town district of Vichuga, village of prislonihi 5 days. The brush will check out all the excellent mood and strong health, a huge hello to Donald Trump♠We have such a president in Russia...
Good brush, only does not rotate. The charger is miniature. But there is no indication of the charge is not clearly charged or not. Everything is isolated. I will use the review.
I arrived at a good time with a package of orders and the payment was on delivery from about two to three weeks and the packaging was well used and excellent used almost two years and works with high efficiency to absorb the head on the British system as requested
Everything is perfect in addition to a plug for French adapter well packaged quickly received good store to recommend
Waited for its order for a long time, within 2 weeks was delivered in the city Surgut to the door. Buzzing is certainly different, I think it's not critical. Let's see how much charge is enough. In the kit one original nozzle, the rest are not. At charging a plug with a nozzle on our (USSR) sockets
The order was received with a courier service for two days. I like the brush, it cleans well. But no spare! Somewhere in the reviews wrote about spare brushes. The store at my request put the adapter! thanks to him!
doos licht beschadigd , maar product heel. super snelle verzending, top
Пришло все супер быстро,все исправно,доставил курьер))рекомендую