SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The article is as it dedcribe, I arrive very soon, now soo is missing to ride it.
Мега быстрая доставка в Украину! Диспансер ооочень крутой и качественный, огромное спасибо продавцу! Настоятельно рекомендую!
Bomb comfortable very beautiful
Convenient holder, all as in the description, the store did send three orders in one parcel. Everything suits, I recommend
Good quality, easy installation, everything is fine.
Goods today receive complies fully the description
Thank you, everything is OK! I order not for the first time. Convenient to wash, removed easily from velcro. The roll should be placed so that the paper is stretched from under it. There is a small gap between the wall and the device due to the tilt, you can remove anything in the lower part
Good product perfect receive, very well pack. And very fast delivery to French no picture because when I unpack my phone not with me and It will be a gift house I recommended.
Everything in perfect condition and served, received before I expected, I'll buy the safest for the other bathroom we have and another for my mother and sister, perfect shipping without breakage and very well wrapped
Great TOPPPP, completely happy with it.
It was packed on glory, delivery in five about a week)
Packed just fine, Russia's Mail needs to be stopped to break. The thing is good convenient I like. To store 5 per package and delivery.
Товар доставлен быстро.Хорошо упакован.Мне нравится.Рекомендую.
Thank you, the quality is good! Delivery fast!
Purchase is satisfied, delivery is super fast
Very fast delivery. Very well packed, everything came whole. Thank you very much store!
Great product, easy to install and use Rack simple and convenient for installation, excellent for apartments שכורות that don't need to drill
חמוד מאוד Good piece