SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For such money, the quality of workmanship and sound is good. Connection to the computer for charging and to the phone on Bluetooth is correct. I did not connect the wire. LEDs are all in working order. I'm sure the daughter will be happy! Thanks for the headphones. By the way, the headphones were packed reliably!
Funzionano bene
Excellent headphones, the child is delighted, glow in different colors, the sound is excellent, noise insulation, too, the plastic is strong, packed were in a blown package, quite reliable although without a box, in the kit 2 string charger and to the computer. In general, I recommend!!
Fast enough delivery. The quality is good, the plastic is almost odorless. Weathered quickly. Everything works, it glows Surprisingly good sound, not Sony of course, but good.
Fully compliant with the product, bring all your accessories up to with a small gift, he even arrived earlier than expected. Excellent experience
Product complies with the description. My kids zachwycone all operated without any problem
очень хорошие,пришли быстро как раз подарок ребёнку, ещё и браслет спасибо продавцу
шли долго, 54 дня до СПБ. звук отличный, не многим уступает моим Marshall major 2. пластик корпуса посредственный. провода из комплекта на выброс, aux был косячный. в целом уши своих денг стоят целиком и полностью.
The helmet arrives rather quickly, of good quality❤
Very good sluchawki Wireless Card Pamieci ability receiving rozmow. Very well packed film babelkowa Cable for ladowania and cable for laptop Plus free shipping branzoletka Corka very satisfied fast delivery
In principle, well, it came fast and well packed. They seem to work properly and the audio is quite good for the price. No instructions of any kind.
Earphone sliczne, well packed, włączyłam, sprawdziłam, work and play really cool. I don't know yet how long holding battery but cool that is the ability to listen on the cable, sorry don't know or not aggravated this sound quality but rather should not. RECOMMEND. Cute bracelet as a gift, it is very nice. Fast delivery, about 2 weeks.
Goods arrived in good condition very fast Is good quality looks that all works like please
All works, complex order 21 November and already 5 Dec has come shipment. Earphone ślicznie shine, see how long come on loading.. Baby very satisified, sound loud pure
Product according to description store was very fast with shipping arrived in 20 days to Colombia good power sound and cute handle detail
All OK, sound good
Look nice, not yet checked, as will be checked will Sie extra comment
Come to the dutis packaging. Duge good packing. Up to навушників in the complete set to finish USB-charging and roses 'This is the screen of the gadget to навушників. Twist the veil!!! Sound Super!!! Troshki Dovga delivery ale niechogo. It is possible for the PS' PS' PS' to be given to a situation in the United Kingdom. Zagalom dugé zadovoleni!!!! Unakuémo
Earphone rewelacja. Shipment to Poland about a month. All working. Daughter wniebowzięta. A and husband have to try;) recommend
Everything as described. The headphones are great. No noise or creaking. Pure color like from a loudspeaker. They glow changing colors. I recommend. For this, a little surprise for which I would like to thank you.