We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i love them!!!
Excellent, the smell is strong, but it is weathered. One minus, the laces are short, if you have wide Shin. Do not fully lace up.
Stunning boots and quickly delivered. I took a larger size, but it was easy to order my own. But it's not scary because of lacing. Look great. Light and quite comfortable.
Look chic, thank you very much
good size and quality
Excellent boots perfect size
Very nice. Interior is very soft. Heel taller than expected.
Boots Super!! came up perfectly!! at 25 cm-39 R. 1.57 cm-to the knee. Stitched neatly, glue is not visible, thread excess too, even smell)) everything is good, only sooo long sending (from the middle of January, maybe because of the holidays?) we arrived in 3 weeks. now I wish not to hurt and send orders on schedule))
Great! She took 39 on her 38th Delivery a little more than a month. The track was tracked across China and Ukraine
Quality soot price (in Mo for a month came. Size. Stink terrible...
It went less than a month to the Sverdlovsk region, very comfortable to wear, took on a larger size, (I have 36, took 37) came perfectly, it will be necessary to sew, T. to the glue, well, it was obvious
Unfortunately, the Boots very wrinkled and the Liner of a Boot is very narrow in the Heel. Otherwise the Quality real good and same as the Photos. I show time, whether I the self mend can somehow…
Has received, like norms, no complaints, it is convenient to walk
Size or quality, satisfactory service was.
love them, great for snow, tons of compliments :)
Very cool. even the son dressed and did not want to shoot. But when they discovered a strong smell, but it's probably from the package. Half a day lay and the smell disappeared. I advise you.
Looks exactly like on the picture and came in 2 weeks. The fitting is also nice.