SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very small
Thankyou for my extra gift hair clip it’s beautiful and the dress is very nice just a bit short it’s more like a top
Dress Cudna but turned out to be duzo too small. Zamówiłam largest size and found with is good for child
I love it, super cool material for summer, measurements fit perfectly. Thanks to the recommended store
Very short
He's come very fast.
This dress is too short . If the skirt part of the dress was a little bit longer it would have been much nicer. The store has sent a small gift that’s really cute so thanks for the gift but because of the short length I can’t wear this dress .
Dresses shikandos Yu but short.
Looks good. Thenks for the present!
The truth in the photo looked thinner, plus It's excessively short, looks like a blouse
Lightweight fabric, store sent a small gift within my purchase
Pleasant to the body thin cotton. Even with my little height too short. But I'm still happy: I will wear it at home in the summer.
As in the photo) Thank you for the gift
I received the parcel even earlier than I expected. Packed well. The dress is cute, the fabric is soft, pleasant to the body. As for me, a little big in the chest, but it's not scary. I did not communicate with the store. A little later I will add a photo of the dress. Thanks to the seller for the promptness and for the small gift!
I usually wear a size L (it's a pañola), or even vec is M (it's pañola), I bought, an XL and the v is tid on I fit like an S or less, it's very small, attached photos with measurements of a XL
Very short
Perfect
very cute dress and beautiful print. the frabric is soft and comfy.
Nice simple dress. Good quality. It's light material. Perfect for summer.
Платье очень классное! Материал приятный. В нем не жарко. На рост 170 немножко коротковато. Ну здесь кому как нравится) меня это не смущает. Пришло сравнительно быстро. Единственное, к чему могу придраться - пуговицы держатся на честном слове))) нужно будет перешивать.
Excellent dress. Nice colour.
שמלה לא יפה עליי קצת גדולה מאוכזבת
Платье соответствует описанию. Легкая ткань. Но юбка по отношению к верхней части платья смотрится мелковато. Верх объемный а юбки платья не хватает пышности. Пока носить не буду. Подумаю.
Trop belle robe rien à dire satisfait de la couleur de la taille merci je vous recommande vivement le vendeur
Absolutelly beautiful dress, nice as at the picture, I am very satisfied