SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered 22.12, I received 14.01. Jeans are cool, really liked. Height 167 cm length 7/8, even slightly shorter. The color is beautiful, dark, the embroidery is bright, high-quality. Nothing sticks out anywhere. There was no smell. The store put a handkerchief as a gift. According to the size: I ordered 44 Russian size for my "doberemenny", in its former form until it came back to the end-so the jeans climbed, but they did not sit at all as I would like. Therefore, I urgently lose weight))) the model itself is free, bulky, so on the slender-a chic model "oversize". The only, length and narrow model to the bottom of the jeans
Really cool pants! It's beautiful, I like it very much. Good quality, very pretty patches color mix. Once put them on, they look great on me. I am very grateful to the store for his kindness and the detail he has had in giving me a handkerchief of very funny design.
The order was made on 13.01.2020, received 14.02.2020. With the growth of 167 panties sit like shortened. If you turn the bottom as in the picture, will be very short. Size XL at 46 Russian sit quite freely. The quality of tailoring satisfies completely (smooth finishing and overlock lines). Panties are cute and naughty. I recommend. In the form of a compliment the store was put a neck scarf. Special thanks for this!
Suuper pants
Small with the size did not guess, the color is small different. As a gift, the store put the handkerchief.
Jeans cool fully corresponds to the fot, I will add a photo later as I ordered my sister, delivery to Ufa 14 days. The store is very polite and pleasant
Good jeans, thick fabric. The photo is slightly brighter than in life. One pocket was lined. The parcel arrived in Mo for a week! The store attached a gift-a neck scarf.
Excellent jeans, more slender girls will look better, and so full. At OT 80 cm and OB 100 size L is excellent, the height of 168 cm is short, taking into account the fact that I wear shortened.
Very cool, though the color is a little different, a lot of yellow. The size is correct. The store sent a gift, thank you!
Great jeans. The store good answers quickly to questions. For a long time could not send because of the holidays. But I wrote that I will shake and received jeans on time. Liked. On my 74-92 size L sat freely. A little short, but I will wear it with pleasure. Already threw them in the laundry. Sign off what will look like after it. The handkerchief as a gift was in the parcel, nice. Seller success. And do not hurt the neighbors-the Chinese! All health!
Everything is super! also for the gift thank you) for a long time I waited for them of course, but they are wonderful
Good quality pants. Go size in size. The color is less bright than in the photo. On growth 165 look like Capri. To the bottom are restrained. Waist is overstated. If you have sewn pockets, it's normal. They are sewn with a separate thread specially. it is easily removed even without scissors. Thanks to the store for the handkerchief as a gift.
GOOD STUFF!!! NO GIFT DIDALAMNYA. BUT SHIPPING IS VERY DURABLE. AND NO EXTRA COST IDR 20K WHEN ITEM IS TAKEN. SO THE SAME COURSE NOT FREE POSTAGE
Jeans I liked, this is what I wanted. Although not quite so bright and the fabric does not stretch, but without lightning and belts-just a cord at the waist is adjustable. With my height of 162 cm and hips of 102 cm came in time.
I liked panties. Came up perfectly.
Everything is perfect, the store is amazing they added a little surprize but it came just after month
Pants are great! The store put a gift-thank you! I recommend!
Cool panties! Sit like in the photo. In Russian 46 took XL, as I like more freely. The fabric is soft, pleasant, the seams are all neat. The length at 160 covers the ankle. The colors are darker than in the photo, more muted. Varenka rather in black, but I was ready for this according to reviews. In general, very satisfied with the purchase. Package came the fastest of all the ordered items on this day, weeks 3. given the new year, it is good. Thanks to the store for the gift! I will buy more
Everything went well. Item took 10 days after order. (Pickup). As a gift put a handkerchief. One of my best orders)))))
Very nice quality. Soft material. And size is perfect for EU M take L because I am normal M like in H&M but here I take L and it's good. Comfortable. Quick tracking and nice pants. Scarf as for present, thank you Seller. Good luck!
Everything is fine, only the color does not match the description. To the store, thank you for the gift. Put the handkerchief, nice.
I received it very quickly, 2 weeks in Kiev. As a gift put a handkerchief, a special thank you, a pleasant surprise. That the size swings-on its M-L Took XL, the size approached. It is clear that not as on the model, slightly denser, not as an oversize))) but it looks very good. On the height of 162 cm pants just below the ankle. Quality-OK, the seams are even, the threads do not stick out, the color is like in the picture, cotton, but jeans for the summer, the fabric is thin. Comfortable. In short, I dressed, I do not want to climb out of them. Thank you!!!
На русский 48 - 50 размер как раз, материал тонкий, точно не на осень или раннюю весну. Летний вариант. Цвет от фото отличается, более тусклый, с рыжеватым оттенком. В общем, не совсем то, что хотелось... Доставка до Питера около месяца, трек отслеживался.
Доставка в Беларусь в Солигорск достаточно долгая. Товар упакован обычно. Качество изделия отличное. Цвет менее яркий, но мне это не мешает. На рост 165 см- длинна то, что нужно. На от 74 см , об 100 см сидят свободно.Джинс лёгкий. И товар, и продавца искренне рекомендую.
Arrived in Moscow very quickly and quality super (ordered not the first time). Thank you!