SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery, 8 days to Novosibirsk. Good ears, quality.
Came in 11 days, which can not but delight. While the quality can not be fully appreciated, because it is necessary to warm the day at least. But the first impression is positive, loud, clean, the bottoms are a little short, I hope they will warm up and will be much better, but I'll be with you later. In general, the purchase is satisfied!
We got there very quickly. Great packaging. The sound is awesome, voluminous.
The package is well packaged The sound is excellent
Headphones quickly arrived. Bass presses on the ear!))) everything is fine! The store is good!
It came quickly! The sound is not bad, not top, but for such a price it's a gift. Sometimes and more expensive brands worse than themselves show
8 августа сделала заказ, 26 августа посылка прибыла в отделение и я слушаю музыку. магазин очень быстро отправил наушники. По Украине доставлялись новой почтой. Я очень довольна, что их купила. такого типа наушники у меня впервые. раньше я слушала накладные AKG, которые заслушала до высохшего провода, а про OneOdio узнала случайно. Я не диджей, брала просто слушать. очень хорошее объемное качество звука. Несмотря на свой внешний объем, наушники лёгкие и у них мягкие, приятные подушечки. Внешне выглядят очень стильно, как и сама упаковка, в которой они продаются. Обыскав все магазины в интернете, я не нашла ничего подобного на украинском рынке из предложенных мировых вариантов по характеристикам за такую приемлемую цену.
Packing is very good and quality of the sound is very nice. I am very pleased. Thank you China.
Very fast delivery by courier, to the threshold of the house. For their price sound pretty good. At least for a more expensive price, Marshall stores sound worse. Previously bought studio pro born for DJ (only with red color liners), compared with these, the sound is exactly the same. Recommend.
סאנוד very well worth the money מישלוח fast very thank you
Excellent phono, has a great sound setting.
Order received. Sound quality for this money is good.
Excellent value for money, very good sound, great low, best delivery, it took only 16 days to Mexico. Highly recommended the store.
The goods came in three days, very high quality packed. I took not only for music, I can say that the sound quality pleasantly surprised me. I can recommend headphones and a store! Good quality and for an adequate price
Excellent product, high quality in sound and justifies its value
Superb quality, better than many expensive headphones the modinha around, am editing jobs and it much fidelity arrived in 14 days, not taxed, super store, the product arrived flawless. Super recommend
The order came in 4 days. Delivered the order to the apartment and free of charge. Very good packing packing. Headphones are very satisfied. The build quality is excellent. The sound is also excellent. Seller recommend.
Headphones look good! After audio equipment seems "chatty" due to vertical suspension, but in fact everything is in order-on the head sit comfortably, tightly but do not press. By the sound of the picture is quite adequate, I did not notice a particularly lifting bass, but not a ruler. Good sound.
it comes fast 1-2 weeks in Portugal. Good package, everything works. a little sweaty in ears when wear it.
Relied on reviews, really excellent headphones for a ridiculous price. I clean the bottoms a little, for me a lot, but not deaf.