SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you!!!!!! very satisfied, gentle, thin, on the beach will sooo!!!! dries quickly! of course, there are small jambs in the form of protruding threads, but these are trifles and more, thanks to the store, took the size on his recommendation, my rr: og-98; ot-80; ob-104
The dress came quickly in m. oh, on vacation i ordered sku at my 46-48, nowhere presses, freely. it is not hot, very good. delighted with it, thanks to the store! all successful purchases)
The size did not fit the measurements...
The dress is very cool!!! So light and feminine. I took the bard. on my 44-46 m just right. Thank you for the great thing
Golimaya synthetics, for this shot star. Came quickly, the size grid is correct
For a photo shoot will go. Dress dressing gown and the same color
Thanks to the store for the fast delivery, 16 days to Krasnoyarsk. Description accurate, the fabric is slightly electrolyzed, the conditioner will fix everything. For the beach is very convenient
Je l adore
I hesitated between size M (my usual size) and S, and finally I was right to choose S Very fine fabric, nice for the summer. I love
The dress is very classy, feminine, synthetic mpterial, light and slightly shines through
Supermooie dress and by the cover with knooplintjes fits t always.
The dress is nice and the sipment was quick. the fabric is a bit stiff and doesn't fall like in the picture. but it's still looks cute..
Great dress! Insanely happy. The fabric is pleasant, the size approached well. Shipping 2 weeks
Loved the dress.
The package came quickly enough. On the height of 178 and chest 85 d ordered l size. It was possible to take m, because in the chest even large. The material is too synthetic, it upset. Style and color correspond to the description.
Synthetic dress but sits well. The color is beautiful.
The best dress I've ever order!! Fabric is nice and soft, the dress fits ferfectly body!!! Delivery is very fast - from China to Poland it was 13 days and we had in this time holydays!! I'm so gratfull - thank You Seller! Happy 2020! :)
Long delivery to Kemerovo, ordered 11.11, like sent immediately, but in three weeks combined with another order. Maybe so came only in late January. The dress itself is normal, it came well, the material is of course synthetic. To the beach go, for this and took
Good fabric, nice print. Fits well just need to do some adjustments but not much!! Very happy!
Great, for the summer
Excellent quality, the color as seen in the photos, super fast shipping 12 days to Tenerife. The only thing is size M seems a little big to me to be M.
I waited around 3 week. Dress the same as photo. Dress very light and synthetic. I expect to get much better quality for this price. My friend order the same dress from another store (which closed :( ) she paid the same price and dress was soft and good quality
Я брала платье в качестве лёгкого халата для дома. Как халат оно прекрасно, хожу по дому, как королева. Ещё, думаю, можно носить его на пляже
Perfecto!!! Me encanta
Very nice dress, good quality! Momma is very happy :) Thank you very much! Good store, fast shipping!