We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received item. thank you. A+++ store. will buy from again.
Ordered 03.12 came 06.01 delays with mail were. Quality is satisfied, nothing sticks out, the smell is barely felt.
Size fit perfectly, as ordered!
Thank you, all as in the photo, the size grid is correct, everything came up❤️
Come quickly. Tracked. The table is not correct. For this shot star. Ordered by table on foot 27,5 cm. Came 44 European with an insole 29 cm. The quality is not bad-the type of replacement of rubber boots on slush. All materials are artificial. Perhaps the legs will sweat strongly in them. Came out of position inserting felt insole.
Cool, seen solid but zamawiałam warm, unfortunately I received the second without kożuszka
Thank you very much! I chose to bear these shoes, since they like me looks, the store was the right size. Shoes good fit on my foot. Purchase I completely satisfied. Quality goods
Excellent shoes at an attractive price. Warm and comfortable shoes genuine leather. They bought for her husband blindly, knowing only size of his shoes. Shoes come thanks clear grid. Like her husband
Boots fire!!! Size corresponds!!! Fur is not natural, thin. Leather-split!!!! For the autumn will go. Only the sole does not inspire confidence, very thin, although natural rubber, squares and not cast. Seller respect!!!
very good quality I am very satisfied and quickly The package arrived