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Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://bowtali.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
4.7 (15 reviews)
5 stars
(14)
4 stars
(0)
3 stars
(1)
2 stars
(0)
1 star
(0)
Write a Review
I***a
30 Jun 2022

Very good shoes!

C***a
30 Jun 2022

Beautiful!!!! 5 stars. Very well sewn without any defect. Recommend store

O***A
30 Jun 2022

Excellent goods fast delivery

A***y
29 Jun 2022

Everything is good, suede natural, inside artificial fur.

R***r
28 Jun 2022

Not bad shoes, I thought that the color was closer to khaki, to beige, but in fact red. Everything is done neatly, but I do not think that in cold weather, the fur inside looks like a rabbit.

J***h
27 Jun 2022

very good. However, if you have thick legs or wide legs, you should buy one size larger. I usually buy 37, but I bought 38 because I thought I would wear thick socks, but it was just the size. I have thin legs and a narrow width.

A***v
25 Jun 2022

I bought 23,5 for my 36 size, the quality is good, for a warm winter fit)

K***a
24 Jun 2022

Shoes beautiful, you need to order number larger than is given

E***a
23 Jun 2022

Foot size 24,5 cm. Everything came up.

A***r
23 Jun 2022

Immediately after I receive I order a second pair! Probably, the rest of the comments are redundant! Thank you store!

R***v
22 Jun 2022

The top is natural leather, the fur is only natural to a depth of 6 cm, further artificial inside the boot. Stitched around the perimeter of the sole, in appearance of quality.

O***r
22 Jun 2022

Boots in size, artificial fur, thin. Look like in the photo. There are doubts about the naturalness of the top.

R***r
22 Jun 2022

Wonderful boots, all as in the photo. Recommend!

I***a
20 Jun 2022

Foot length 25 cm, sat well

L***E
19 Jun 2022

Ask one more number, they're a little small

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