SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 12 days. Packed on conscience. It's whole. Thank you store, recommend
Fast Delivery Thank you very much packing not tried yet but I'm very happy
The parcel came in less than a month, it was very well packed, no damage, it looks very beautiful, fastening like Also reliable do not need to drill anything, you can safely order
Very well holds, the order came quickly. I advise the store!
The Holder came well packed, without damage. It sticks everything easily, I hope nothing will fall off.
Glued even on the relief tile, but there is a Luft, the upper part is not tight against the wall (the relief of the tile is not at all). The drawer is retractable with a creak, it's good that I will rarely use it.
Well packed goods, corresponds to the description. Thank you store!
I like it.. and came on time
Excellent.
In general, everything is as in the description. Convenient thing. IMHO should cost cheaper, but apparently this is still the price of delivery strongly affects the amount. DPD delivery 9 days. Packed in blown packing, damage unreal. In general, I'm happy.
классная штука, доставка быстрая, упаковано было отлично, крепится быстро. рекомендую
Hoy llego el articulos gracias aliexpress
Top product! Super quality, Megaa fast delivery (in Switzerland)! Have still not on hung hope it holds also good
Доставка - меньше месяца (15 дней была на таможне в Новосибирске), супер упаковка (дутыши-пупырки). Отличное качество! То, о чем мечтали после ремонта), однозначно рекомендую! Продавцу Спасибо!
Super well packed to protect you in your transport and in perfect condition, good quality and it is as described, I love it, I recommend the store
Tal como se describe. perfecto todo.
Cool thing, comfortable! Delivered 3 weeks before Novosibirsk. In the kit there was an instruction. The sticker holds tight. Looks great. In general, I recommend
All very well
I did. I thought it would be cumbersome, but it fit well. Convenient container, I will not say about the waterproof, the paper will wet from below .. Not until the end of the groove in the Mount, those Velcro was slightly wider than the seat for it, therefore, it was attached higher than planned.
Excellent shelf, multifunctional. Perfectly packed, thanks to the store.