SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good store. Dress quality. I recommend.
nice my second time of buying it but I pay duty charges on it
Beautiful - cotton material - perfect fitting and berry accurate size and colour - let’s go vintage wit polka dots . Thank u store . Worth of money.
The dress was pleasant, only sewn very inaccurately, a lot of threads, looping seams, in general, marriage. But, i will not reduce the rating of the dress for this. Because i like both the style, and the fabric, and the landing. Let the store take note that this can not be sewn, and correct the shortcomings! My parameters og 95, ot 75, ob 95, height 165, bought the size l.
The dress corresponds to the description. Size S-44 size. At a height of 170 knee length. The dress is happy. Fabric HB stretch.
Very decent dress. The fabric does not shine through, stretches a little. For the summer should be good! In the photo, the dress after washing, unironed. I took it on my 36-38 and came well.
The dress is beautiful. it came to the OG 100 cm, from 85. sewed qualitatively. the store many thanks!
The package i received super fast, and in very good condition, for a size 44 i took the 2xl and perfect. Great fabric quality. I'll order it in more colors.
Exactly like in the Picture, i am very satisfied with the buy.
Material cotton with a small addition of synthetics. Very dense and stretches a little. The waist is too high when you raise your hands and the dress. With the growth of 180 slightly covers the knees. in principle, i'm happy, i recommend.
Good dress, not stretched even after a few washings
Rough fabric, small size turned out to be big to me.
Меньше месяца, хлопок, яркое, ткань плотная, очень хорошее
Beautiful dress! Good fabric!
Excellent quality, I am very funny, attention size large, take your usual size. Fast delivery.
Dress on broad shoulders with big breasts (I have a second) and with a narrow waist. We have to suture. At a height of 154 below the knee we see 5.
I order the second dress. The dress is well sewn, ordered at the end of May and today received in omniva. Thank you store!