We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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Unfortunately the small size is really big and resembles more like a Medium
And I liked everything, the jacket is beautiful, pleasant to the touch, took 2 sizes larger, just, the sleeve is long, but you can bend and all.
The customs returned it. 4 star only for fast money back. In general, the store is strange. Problems with delivery began almost immediately
o. very nice
It’s very nice but really big. Order a small size.
The color turned out diferent than on the picture.
The jacket is soft and beautiful. But on my 115-100-120 size 5X too tight. I love more spacious. I put 5 stars for fast delivery and quality.
There is painted badly there is a light strip
Color is lighter
Nice sweater, a little light but overall good product, I recommend the store
Everything, as in the picture... size The dotted grid corresponds .. well, very much. suitable for office
Perfect, thank you.
Neither on the package nor on the jacket itself is nowhere specified size. The jacket is just huge, I drowned in it. I think it is great not even for size, but for two sizes. With the store contacted, and the size when ordering chose on the recommendation of the seller. That is, either the seller does not know his goods and gives incorrect tips on the size, or they sent me not the size that I ordered. The jacket itself is pleasant to the touch, very beautiful, not thin, medium.
Good quality
Take a size less than you have
The specified size parameters and the received jumper do not match each other
Beautiful, warm sweater, large sizes, good quality
IS beautiful but the color was asked turquoise and green sent.
Acrylic, but very nice knitting. Tender. On thin it will be better to look, on me not so beautiful. Seller recommend.
Super.... Merci
Very different from the photo.
Corresponds to the description. Bright beautiful sweater, good quality. The sleeves on the height of 157 cm were long.
Very big
Excellent, as published, good color, good design, good material, arrived in 39 days
They sent me another color other than the one I asked for. But I was immediately reimbursed for the money