SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
such a Beautiful dress. i'm a size 18us, 168cm/5'6".I ordered size L since it's the biggest they have and it fits! a little bit tight on where the elastic is but no problem at all. Great quality rayon fabric. Sharp and bright prints. very happy with the quality. Fast shipping. I ordered on Dec 1st, the package got shipped by Dec 5th and I received the package by Dec 18th. Very friendly and fast responds from store also. Thank you very much! Xie xie!
Amazing dress. Higher quality than most on this website. :-) Colours are deeper than in the photos and video. Beautiful, beautiful, beautiful. Size L fits me size 16 but better if you are smaller of course.
Colors are more darker than the picture but very still nice
Très jolies, de bonne qualité et taille très bien !
Gorgeous colour and print. I normally wear XL in Spell, the L fits easily. Skirt is a little shorter than the original.
Thank you, thank you very much. I'm very happy. Dress color, as in reviews, more blue pattern. Bust 104 cm, waist 90 cm, hips 104 just right, height 167 cm, above the ankle. Size took L.
Very beautiful dress! All seams are neat, the fabric is pleasant. Delivered in 17 days
sooooo beautiful! get sooo many compliments
gorgeous dress, great quality and fast shipping. will use supplier again.
Ήρθε πολύ γρήγορα! Ωραία ποιότητα! Τα χρώματα είναι οπως της φωτογραφίας ! Ευχαριστώ
Colour not as picture but still a nice dress.
very fast delivery, thanks
1 maat erbij rekenen!
Order on October 29, received November 09 Record time Dispatch Beautiful dress. Bright colors and correct size I will definitely buy this store again
great
very god!
Gorgeous dress and vibrant colors! Absolutely love it and can recommend the store. Thank you Ainoway
Jolie robe en viscose comme sur la photo Je fais du 48 / 50 la taille L me va juste, elle est trop belle je la garde et la recommande vivement La livraison a mis du temps avec les soucis avec la Chine
The product has reached in less than two weeks, super fast and super quality. Viscose, pleasant to the body, light
It's a v is very nice tid with vibrant colors is. A little shorter than I thought.
Sooo beautiful! One of my favourite dresses. The colors are really vivid and the design is exceptional. Catches the eye for sure :)
El vestido es como en la foto la tela muy suave y fresquita. Da bastante talla pedir la que se usa normalmente.
65% полиэстер все-таки... Надеялась на хлопок, как написано. В остальном - качество вроде нормальное, цвет яркий, соответствует. Размер L на мой 46-48 нормально. Пройма до пояса, кому это важно. В целом за такие деньги покупкой довольна, особенно для Израиля.
Order: 8/10 Shipping: 8/13 Arrival: 8/28 (Japan) Thank you! It was a very good product!
it is nice as photos. thanks