SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag arrived in 10 days in Spain. Prettier than in the photo because the colors are more vivid. Very good quality and finishes. I recommend.
Great product reliable dealer
The bag came quickly, empty it looks like mint, but when it becomes normal. If you want the same as in the picture, write about it to the store in advance, I came a little different. and yet, it is a little less than it seems, but still will come down, the skin is natural, the quality is good, + the seller
I liked everything very much
Excellent bag, I'm straight delighted! Thanks for the quality and fast delivery
The bag went oooochen for a long time! Two months! Finally, when I came, it was a little defective. The photo shows rubbing. But it's downstairs, not critical, though unpleasant. So 4, you need to watch what you send. Now in quality. Smells really skin and touch skin. Very good lining. Dense. Quality. I ordered it as a gift. I like it.
Bag-fire! Debt delivery turned out, but it's worth it! Thank you very much!
The bag reordered the second time, the first time did not reach me because of the post of Russia. I was waiting for her. Bag like, good, good, beautiful, with a storage bag. The only thing that in one place is a marriage-lightning on one side is sewn slightly crooked, because of which the slider is not fully fastened.
Came quite quickly, the smell is, but it is pleasant, rather, the smell of something natural, rather than synthetics in size would like a little more, because. Too small "neck"))) although I have small hands... Threads do not stick out anywhere, everything is neat, the skin itself is soft, pleasant store sociable, thanks
Perfect product! very pleased. Thank you!
Super Bag HOT LEATHER, very original, I'm ravie I recommend
Not a bad bag. But I expected to see a little more. Small. Lining is good, not rustling. But sewn in Chinese. Corners are not fixed. They will interfere. Delivery is fast, Courier in hand.
Excellent look but the inside cover should also be stitched for the ease of use.
Thank you for being honest.
Beautiful handbag. Quality, price and store outstanding.
The bag is beautiful.
Very nice and good quality.